Wipro Technologies Entry Level Job Opportunity for Information Technology Service Desk: It is great opportunity for applicants looking for Wipro Technologies Information Technology Service Desk Jobs.
Interested candidates can apply for the recruitment drive of Wipro Technologies and register through the given link. The detailed eligibility criteria and the application process of Wipro Technologies are given below.
Here, you will get the information about the recruitment of Wipro Technologies Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Wipro Technologies Off Campus drive Information Technology Service Desk Job opening at the Hyderabad location.
Job Summary of Wipro Technologies Jobs & Careers Hiring for Information Technology Service Desk:
Name of Company: Wipro Technologies
Location: Hyderabad
Profile: Information Technology Service Desk
Wipro Technologies Information Technology Service Desk Recruitment Drive-Details:
Please find the JD for your reference –
IT Service Desk Agent – L1
Qualification: Graduation and above (Minimum graduation is mandatory)
Salary structure:
Freshers – 1.8 LPA (BA and B.com)
Freshers – 2.2 LPA (BCA, B.Sc, BE, and B.Tech)
Relevant experienced candidates can be offered up to 5 LPA to 6 LPA
Location: Navi Mumbai, Pune, Bangalore, Chennai, Hyderabad.
(As of now work from home till pandemic situation, but If a required candidate should be open to do work from the office too)
Language: Proficient in English (Read + Write + Speak)
Equivalent test of spoken and written and technical IT-specific knowledge in both and English
Role purpose:
Answer calls and Service Requests from end-users and track status and progress to resolution.
Main responsibilities:
Adherence to policies and procedures, closure of open calls after resolution.
Major activities:
1. Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
2. Asks the Customer End User for all 3. relevant information concerning the call made or issue reported by the Customer End-User
4. Attempts to resolve the defined inquiries while on the telephone, to meet the agreed-upon Service Level for First Call Resolution
5. Routes the inquiries to Resolver Groups as appropriate
6. Re-routes misdirected calls
7. Escalates tickets that have not been resolved by SD, in accordance with Customer escalation procedures
8. Provides status and updates on tickets to authorized users
9. Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction
10. Makes recommendations for updates to the KB database
This notification is for the recruitment of Information Technology Service Desk from Wipro Technologies. You can apply through the given link for the profile of the Information Technology Service Desk.
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How to apply Wipro Technologies Off Campus Recruitment Drive for the role of Information Technology Service Desk?
Apply Link/Registration Link of Wipro Technologies Job & Careers at the Hyderabad location & for More Details: Click Here