Wipro Careers Recruitment for Service Desk Analyst: It is great opportunity for applicants, who are looking for Wipro Service Desk Analyst in Pune location.
Interested applicants can apply for the recruitment drive of Wipro Service Desk Analyst and register through the given below link. The detailed eligibility criteria and the application process of Wipro Service Desk Analyst details are given below.
Here, you will get the information about the recruitment of Wipro Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Wipro Service Desk Analyst opening in Pune location.
Job Summary of Wipro Jobs & Careers Hiring for Service Desk Analyst:
Name of Company: Wipro
Location: Pune
Profile: Service Desk Analyst
Wipro Service Desk Analyst Recruitment Drive-Details:
Qualification – Any Full time graduate
Position – Service Desk Analyst
Shifts – Rotational shifts
CTC – As per Current CTC/Market Standard.
Please find the JD for your reference –
Role Purpose
- The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
- Be responsible for primary user support and customer service
- Respond to queries from all calls, portal, emails, chats from the client
- Become familiar with each client and their respective applications/ processes
- Learn fundamental operations of commonly-used software, hardware and other equipment
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
- Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
- Regular MIS & resolution log management on queries raised
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
- Identify and suggest improvements on processes, procedures etc.
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How to apply Wipro Recruitment Drive for the role of Service Desk Analyst?
Apply Link/Registration Link of Wipro Job & Careers & for More Details: Click Here