Wipro Service Desk Analyst Job Vacancy

Wipro Service Desk Analyst Job Vacancy: Apply Soon

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Wipro Careers India Job Update 2023: Wipro Careers & Job Opportunity for the position of Service Desk Analyst at the Pune location.

Here, Job Seekers will get the details about the recruitment of Wipro recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Wipro Service Desk Analyst Job Opening at Pune location.

Overview of Wipro Careers India Job Update for Service Desk Analyst:

Job Profile: Service Desk Analyst

Experience Required: Freshers & Experience

Job Location: Pune

Wipro Service Desk Analyst Pune Job Update:

Role Purpose

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate enduser issues in line with Wipro’s Service Desk objectives

Do

  1. Be responsible for primary user support and customer service
    1. Respond to queries from all calls, portal, emails, chats fromthe client
    2. Become familiar with each client and their respectiveapplications/ processes
    3. Learn fundamental operations of commonly-used software, hardwareand other equipment
    4. Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
    5. Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
    6. Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
  1. Regular MIS & resolution log management on queriesraised
    1. Record events and problems and their resolution in logs
    2. Follow-up and update customer status and information
    3. Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
    4. Identify and suggest improvements on processes, procedures etc.

This notification is for the recruitment of Service Desk Analyst from Wipro. You can apply through the given link for the profile of the Service Desk Analyst.

Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted. 

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How to apply Wipro Vacancy for the role of Service Desk Analyst?

Wipro Careers India Job Update 2023: Click Here