Wipro Off Campus Recruitment Drive: Wipro Careers & Job Opportunity for the position of Information Technology Help Desk Analyst at the Pune location.
Here, Job Seekers will get the details about the recruitment of Wipro recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Wipro Information Technology Help Desk Analyst Job Opening at Pune location.
Overview of Wipro Careers Freshers & Experience hiring for Information Technology Help Desk Analyst:
Qualifications: Graduation mandatory (Technical Grads Preferred)
Job Profile: Information Technology Help Desk Analyst
Experience Required: Freshers & Experience 0-4 Years
Job Location: Pune
Wipro Information Technology Help Desk Analyst Freshers & Experience Hiring:
Role – IT Service Desk Engineer/Sr. Associate (LOOKING FOR IMMEDIATE JOINERS ONLY)
Location – Pune | Work From Office.
Shift Timing– 24*7 rotational Shift
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Both Freshers or experienced candidates in IT service Desk can apply. (0-4 Years)
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
This notification is for the recruitment of Information Technology Help Desk Analyst from Wipro. You can apply through the given link for the profile of the Information Technology Help Desk Analyst.
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How to apply Wipro Off Campus Recruitment Drive for the role of Information Technology Help Desk Analyst?
Apply Link/Registration Link of Wipro Jobs and Careers at Pune location & for More Details: Click Here