Wipro India Careers hiring for Administrator: It is great opportunity for applicants, who are looking for Wipro Administrator in Gurugram location.
Interested applicants can apply for the recruitment drive of Wipro Administrator and register through the given below link. The detailed eligibility criteria and the application process of Wipro Administrator details are given below.
Here, you will get the information about the recruitment of Wipro Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Wipro Administrator opening in Gurugram location.
Job Summary of Wipro Jobs & Careers Hiring for Administrator:
Name of Company: Wipro
Location: Gurugram
Profile: Administrator
Read More: CGI Fresher Hiring for Junior Tester
Wipro Administrator Recruitment Drive-Details:
Role Purpose
The purpose of the role is to resolve, maintain and manageclient’s software/ hardware/ network based on the service requestsraised from the end-user as per the defined SLA’s ensuring clientsatisfaction
Do
- Ensure timely response of all the tickets raised by theclient end user
- Service requests solutioning by maintaining quality parameters
- Act as a custodian of client’s network/ server/ system/storage/ platform/ infrastructure and other equipment’s to keeptrack of each of their proper functioning and upkeep
- Keep a check on the number of tickets raised (dial home/ email/chat/ IMS), ensuring right solutioning as per the defined resolutiontimeframe
- Service requests solutioning by maintaining quality parameters
- Perform root cause analysis of the tickets raised and create anaction plan to resolve the problem to ensure right client satisfaction
- Provide an acceptance and immediate resolution to the high prioritytickets/ service
- Installing and configuring software/ hardware requirements based onservice requests
- 100% adherence to timeliness as per the priority of each issue, tomanage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements andrequests to ensure timely solutioning
- Track all the tickets from acceptance to resolution stage as per theresolution time defined by the customer
- Maintain timely backup of important data/ logs and managementresources to ensure the solution is of acceptable quality to maintainclient satisfaction
- Coordinate with on-site team for complex problem resolution andensure timely client servicing
- Review the log which Chat BOTS gather and ensure all the servicerequests/ issues are resolved in a timely manner
Stakeholder Interaction
| Stakeholder Type | Stakeholder Identification | Purpose of Interaction |
| Internal | Project Manager | For governance and client relationship management |
| On-site project team | To resolve the complex problem/ issues at the site | |
| Lead/ Sr. Administrator | Guide the administrators with the complex problems | |
| External | Client | Resolving the tickets/ queries and servicing them |
Display
Lists the competencies required to perform this role effectively:
- Functional Competencies/ Skill
- Process Excellence – Ability to follow the standards and normsto produce consistent results, provide effective control and reductionof risk – Expert
- Systems Thinking – Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment – Competent
- Technical knowledge – knowledge of the various devices/network etc which the administrator have to service – Expert
| Competency Levels | |
| Foundation | Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance. |
| Competent | Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell. |
| Expert | Applies the competency in all situations and is serves as a guide toothers as well. |
| Master | Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization. |
- Behavioral Competencies
- Problem solving
- Execution excellence
- Passion for results
- Collaborative working
Deliver
| No. | Performance Parameter | Measure |
| 1. | 100% adherence to SLA/ timelinesMultiple cases of red timeZero customer escalationClient appreciation emails |
This notification is for the recruitment of Administrator from Wipro. You can apply through the given link for the profile of the Administrator.
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Seekajob platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither have we authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply Wipro Recruitment Drive for the role of Administrator?
Apply Link/Registration Link of Wipro Job & Careers & for More Details: Click Here