Wipro Careers Gurugram Jobs for Customer Service Representative-L1

Wipro Careers Early Entry Level 2025 Hiring: Wipro is looking for fresher student for the Profile of Customer Service Representative-L1. If you want to work in Gurugram location and Interested for the required for profile. You can apply for the Customer Service Representative-L1.

Wipro Careers Job-Description:

Wipro Careers Fresher Job: Hi Students, If you are recent graduate and want to work in Big Companies then you have to skill your knowledge on cutting edge tool & software.

Interested and Eligible candidate can apply for the above profile. You have to read the article carefully before apply the profile. There are eligibility criteria, skills required for the required profile, experience or fresher, location, and etc.

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Candidate can apply for the profile of Customer Service Representative-L1. The apply link is below the article. You have to fill all the required area and submit carefully. Please, submit your working mobile number and email id because you will get the response back from company in the registered email id.

Wipro Entry Level Gurugram Fresher Job Update:

Seekajob is a job portal site. It will provide you latest job information like Off Campus Drive, Internship, On Campus Drive, and etc.

Role Purpose

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs

• Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract 
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting 
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Maintain and update self-help documents for customers to speed up resolution time
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by complying with service agreements

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• Deliver excellent customer service through effective diagnosis and troubleshooting of client queries
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Assist clients with navigating around product menus and facilitate better understanding of product features 
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Maintain logs and records of all customer queries as per the standard procedures and guidelines
  • Accurately process and record all incoming call and email using the designated tracking software
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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• Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Wipro Careers is hiring Customer Service Representative-L1 for the Gurugram location. If you are looking job in Gurugram then It is good opportunity for you. Please check all the eligibility criteria and apply though the original Wipro Careers Job Portal.

In this article, You will get the online apply link of Wipro Careers. You have to create a account on Wipro Job Portal with email id and other social media platform because if you are selected for the required profile then they will send the email for further rounds so keep checking your registered email id.

How to apply for Wipro Careers Fresher Job for Customer Service Representative-L1?

Online Apply Link of Wipro Gurugram Job: Click Here