Wipro Careers India Fresher & Experience Recruitment Drive: Wipro is hiring for the profile of Customer Service Representative at Gurugram location.
Interested applicants can apply for the recruitment drive of Wipro Customer Service Representative and register through the given below link. The detailed eligibility criteria and the application process of Wipro Customer Service Representative details are given below.
Here, you will get the information about the recruitment of Wipro Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher & Experience Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Wipro Customer Service Representative opening in Gurugram location.
Overview of Wipro Jobs & Careers Hiring for Customer Service Representative:
Name of Company: Wipro
Experience: Fresher & Experience
Job Location: Gurugram
Wipro India Recruitment Drive for Customer Service Representative:
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact as a Customer Service Representative
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Roles & Responsibilities:
You bring knowledge & expertise Required Experience
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
Qualifications:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
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How to apply for Wipro Software Engineer Recruitment Drive?
Apply Link/Registration Link of Wipro recruitment drive: Click Here