Wipro Off Campus Recruitment Drive: Wipro Careers & Job Opportunity for the position of Customer Service Representative at the Gurugram location.
Here, Job Seekers will get the details about the recruitment of Wipro recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Wipro Customer Service Representative Job Opening at Gurugram location.
Overview of Wipro Careers Freshers & Experience hiring for Customer Service Representative:
Job Profile: Customer Service Representative
Experience Required: Freshers & Experience
Job Location: Gurugram
Wipro Customer Service Representative Freshers & Experience Hiring:
Wipro HR Services India Pvt Ltd. is looking for a Customer Service Representative
We are looking for smart professionals with a great attitude to make every single client interaction delightful.
Your Impact as a Customer Service Representative
- Customer Service through calls, Chats & emails
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Roles & Responsibilities:
You bring knowledge & expertise Required Experience
- Experience 0- 2 yrs
- Excellent communication skills
- Should be flexible to work in rotational shifts
- Proficient in computer usage and Basic knowledge on MS Office
- Defined career roadmap which offers growth opportunities
- Performance based incentive program**
- Investment in talent development and skills enhancement
- Work life balance with 5 day work week
- Collaborative environment with best in class professionals
- Focus on colleague engagement and fun@work
- Depends on Process/Client alignment
Qualifications:
- Graduates in B.Com, B.A, BCA, BBA, BHM, BSc & BSc IT (Except Stats, Maths Hons & Eco Hons)
- Full time MBA, BE, and B-Tech graduates with minimum 6 months of BPO experience
- Undergraduate (Except pursuing any regular course/technical course, pursuing course with specialization in Stats, Maths, Hons & Eco Hons, current year 12th Pass out)
This notification is for the recruitment of Customer Service Representative from Wipro. You can apply through the given link for the profile of the Customer Service Representative.
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How to apply Wipro Off Campus Recruitment Drive for the role of Customer Service Representative?
Apply Link/Registration Link of Wipro Jobs and Careers at Gurugram location & for More Details: Click Here