Wipro Careers India Job opening Update: Wipro is looking good candidates for the profile of Production Agent at Hyderabad location. Interested and Eligible candidates can apply according to the required profile; kindly apply as soon as possible. The registration link is given below so go through the article for more details.
Candidates are advised to read all the details carefully like Required Experience, Job Location, Profile, Skills required, and etc… on company official careers portal (link is given below) before making online application for Wipro Production Agent Job at Hyderabad location.
Overview of Wipro Careers India Production Agent Job:
Name of Company: Wipro
Qualification: Engineering Students
Job Location: Hyderabad
Wipro Production Agent Recruitment Drive -Details:
Wipro is hiring for the post of Production Agent!
Responsibilities of the Candidate:
- Undertake product training to stay current with product features, changes and updates
- Enrol in product specifications and any other training per client requirements/ recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
- Assist clients with navigating around product menus and facilitate a better understanding of product features
- Troubleshoot all client queries in a user-friendly, courteousand professional manner
- Maintain logs and records of all customer queries as per the standard procedures and guidelines
- Accurately process and record all incoming calls and emails using the designated tracking software
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
- Organize ideas and effectively communicate oral messages appropriate to listeners and situations
- Follow up and make scheduled callbacks to customers to record feedback and ensure compliance with contract /SLAs
- Undertake product training to stay current with product features, changes and updates
- Enrol in product specifications and any other training per client requirements/ recommendations
- Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
- Update job knowledge by participating in self-learning opportunities and maintaining personal networks
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How to apply for Wipro Production Agent Recruitment Drive?
Apply Link/Registration Link of Wipro recruitment drive: Click Here