Wipro Careers India Recruitment notification

Wipro Careers India Recruitment notification, Apply before the link expired

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Wipro Off Campus Recruitment Drive: Wipro Careers & Job Opportunity for the position of Production Agent at the Chennai location.

Here, Job Seekers will get the details about the recruitment of Wipro Production Agent such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Wipro Production Agent Job Opening at Chennai location.

Wipro Jobs & Careers Freshers hiring for Production Agent-Overview:

Qualifications: B.E/B.Tech/M.E/M.Tech, MCA and M.Sc. (CSE, IT)

Job Profile: Production Agent

Experience Required: Freshers

Job Location: Chennai

IBM Careers India Intern Recruitment Drive, Check the eligibility to apply

Wipro Freshers Production Agent Recruitment Drive-Details:

Role Purpose

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

Do

  1. Support process by managing transactions as per requiredquality standards
    1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
    2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
    3. Update own availability in the RAVE system to ensureproductivity of the process
    4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
    5. Follow standard processes and procedures to resolve all clientqueries
    6. Resolve client queries as per the SLA’s defined in thecontract
    7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
    8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
    9. Document and analyze call logs to spot most occurring trends toprevent future problems
    10. Maintain and update self-help documents for customers to speedup resolution time
    11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
    12. Ensure all product information and disclosures are given toclients before and after the call/email requests
    13. Avoids legal challenges by complying with service agreements
  1. Deliver excellent customer service through effectivediagnosis and troubleshooting of client queries
    1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
    2. Assist clients with navigating around product menus andfacilitate better understanding of product features
    3. Troubleshoot all client queries in a user-friendly, courteousand professional manner
    4. Maintain logs and records of all customer queries as per thestandard procedures and guidelines
    5. Accurately process and record all incoming call and email usingthe designated tracking software
    6. Offer alternative solutions to clients (where appropriate) withthe objective of retaining customers’ and clients’ business
    7. Organize ideas and effectively communicate oral messagesappropriate to listeners and situations
    8. Follow up and make scheduled call backs to customers to recordfeedback and ensure compliance to contract /SLAs
  1. Build capability to ensure operational excellence andmaintain superior customer service levels of the existing account/client
    1. Undertake product trainings to stay current with productfeatures, changes and updates
    2. Enroll in product specific and any other trainings per clientrequirements/recommendations
    3. Partner with team leaders to brainstorm and identify trainingthemes and learning issues to better serve the client
    4. Update job knowledge by participating in self learningopportunities and maintaining personal networks

This notification is for the recruitment of Production Agent from Wipro. You can apply through the given link for the profile of the Production Agent.

Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted. 

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How to apply Wipro Off Campus Recruitment Drive for the role of Production Agent?

Apply Link/Registration Link of Wipro Production Agent Jobs and Careers at Chennai location & for More Details: Click Here