Wipro Off Campus Recruitment Drive 2024: Wipro Careers & Job Opportunity for the position of Analyst at the Mumbai/Gurugram location.
Here, Job Seekers will get the details about the recruitment of Wipro off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Wipro Analyst Job Opening at Mumbai/Gurugram location.
Overview of Wipro Off Campus Drive 2024:
| Company Name: | Wipro |
| Job Profile: | Analyst |
| Required: | Freshers & Experience |
| Job Location: | Mumbai/Gurugram |
| Last date to apply: | ASAP |
Wipro Off Campus 2024 Drive:
Role Purpose
The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.
Do
- Support process by managing transactions as per requiredquality standards
- Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
- Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
- Update own availability in the RAVE system to ensureproductivity of the process
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all clientqueries
- Resolve client queries as per the SLA’s defined in thecontract
- Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
- Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends toprevent future problems
- Maintain and update self-help documents for customers to speedup resolution time
- Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
- Ensure all product information and disclosures are given toclients before and after the call/email requests
- Avoids legal challenges by complying with service agreements
This notification is for the recruitment of Analyst from Wipro. You can apply through the given link for the profile of the Analyst.
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How to apply Wipro Off Campus Recruitment Drive for 2024?
Apply Link Wipro Off Campus 2024 Job: Click Here