Posted by Wipro Careers Early Entry Level 2025 Hiring: Wipro is looking for fresher student for the Profile of Service Desk Analyst-L1. If you want to work in Bangalore location and Interested for the required for profile. You can apply for the Service Desk Analyst-L1.
Wipro Careers Bangalore Job-Description:
| Company Website: | Wipro |
| Job Type: | Full-Time |
| Hire Type: | Service Desk Analyst-L1 |
Wipro Careers Fresher Job: Hi Students, If you are recent graduate and want to work in Big Companies then you have to skill your knowledge on cutting edge tool & software.
Amazon Careers India Fresher Job Vacancy in Chennai location
Interested and Eligible candidate can apply for the above profile. You have to read the article carefully before apply the profile. There are eligibility criteria, skills required for the required profile, experience or fresher, location, and etc.
Candidate can apply for the profile of Service Desk Analyst-L1. The apply link is below the article. You have to fill all the required area and submit carefully. Please, submit your working mobile number and email id because you will get the response back from company in the registered email id.
Wipro Entry Level Bangalore Fresher Job Update:
| Company Name: | Wipro |
| Job Profile: | Service Desk Analyst-L1 |
| Job Location: | Bangalore |
| Experienced Required: | Fresher |
Seekajob is a job portal site. It will provide you latest job information like Off Campus Drive, Internship, On Campus Drive, and etc.
Wipro Careers is hiring Service Desk Analyst-L1 for the Bangalore location. If you are looking job in Bangalore then It is good opportunity for you. Please check all the eligibility criteria and apply though the original Wipro Careers Job Portal.
Role Purpose
The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives
͏
Do
1. Be responsible for primary user support and customer service
a. Respond to queries from all calls, portal, emails, chats from the client
b. Become familiar with each client and their respective applications/ processes
c. Learn fundamental operations of commonly-used software, hardware and other equipment
d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits
f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework
2. Regular MIS & resolution log management on queries raised
a. Record events and problems and their resolution in logs
b. Follow-up and update customer status and information
c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team
d. Identify and suggest improvements on processes, procedures etc
͏
Deliver
| No | Performance Parameter | Measure |
| 1 | Service Desk Delivery | Adherence to TAT, SLA as per SoWMinimal EscalationCustomer Experience |
| 2 | Personal | AttendanceDocumentation etc |
In this article, You will get the online apply link of Wipro Careers. You have to create a account on Wipro Job Portal with email id and other social media platform because if you are selected for the required profile then they will send the email for further rounds so keep checking your registered email id.
How to apply for Wipro Careers Fresher Job for Service Desk Analyst-L1?
Online Apply Link of Wipro Bangalore Job: Click Here