VMware Off Campus Entry Level Recruitment 2023: VMware Careers & Job Opportunity for the position of Technical Support Engineer 1-Proactive Support at the Bangalore location.
Here, Job Seekers will get the details about the recruitment of VMware recruitment Drive such as Job Profile, Job location, Entry Level & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for VMware Technical Support Engineer 1-Proactive Support Job Opening at Bangalore location.
Overview of VMware Off Campus Entry Level Recruitment 2023:
Job Profile: Technical Support Engineer 1-Proactive Support
Experience Required: Entry Level
Job Location: Bangalore
VMware Off Campus Entry Level Recruitment 2023:
The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?
- Understand the environment-specific Findings and Recommendations provided by the proactive tool and create an action plan to communicate with the customer
- VMWare product knowledge and experience are a must. VMWare vSphere experience is preferred
- A good understanding and experience in Technical Support role with a high-tech product (Windows/Unix/Linux/Storage/Networking) company.
- Liaise with Account Managers to provide the best customer experience and prevent unplanned downtime.
- Gather customer feedback and feature requests for our Proactive tools and take it back to the product and engineering team to find a workable solution.
- Reproducing issues in-house and responding on time
- Regular follow-ups with customers with recommendations, updates, and action plans.
- Escalate issues promptly according to Standard Operating Procedures
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
- Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.
- Participate in technical communications within the Team to share best practices and learn about new technologies
- Focus on an area of technical specialization and attend technical training
- Read and work with other Technical Support Engineers on cases that will help cultivate that expertise.
- Capable of running status calls with the customers to keep them up to date with all the opened issues, and ongoing projects
- Good practical working ability with Windows/Linux/UNIX utilities, including editors and command shells
- Fluent written and verbal communication skills in English
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
- A logical approach to problem-solving & Strong Troubleshooting experience
- Willingness to work in a 24×7 environment with flexibility to work across all shifts
- Expertise in providing voice-based Technical Support is a key requirement
- Knowledge and experience in configuring, implementing or troubleshooting VMware products in Compute or Cloud, Networking, Storage or EUC will be an advantage.
This notification is for the recruitment of Technical Support Engineer 1-Proactive Support from VMware. You can apply through the given link for the profile of the Technical Support Engineer 1-Proactive Support.
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How to apply VMware Vacancy for the role of Technical Support Engineer 1-Proactive Support?
VMware Off Campus Entry Level Recruitment 2023: Click Here