VMware Careers Recruitment for Technical Support Engineer-1: It is great opportunity for applicants, who are looking for VMware Technical Support Engineer-1 in Bangalore location.
Interested applicants can apply for the recruitment drive of VMware Technical Support Engineer-1 and register through the given below link. The detailed eligibility criteria and the application process of VMware Technical Support Engineer-1 details are given below.
Here, you will get the information about the recruitment of VMware Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for VMware Technical Support Engineer-1 opening in Bangalore location.
Job Summary of VMware Jobs & Careers Hiring for Technical Support Engineer-1:
Name of Company: VMware
Location: Bangalore
Profile: Technical Support Engineer-1
VMware Technical Support Engineer-1 Recruitment Drive-Details:
As a Technical Support Engineer in the VMC on AWS team, you will be responsible for resolving customer technical issues. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges.
To be successful in this role, you will:
- Provide world-class customer service throughout the entire lifecycle of customer adoption.
- Bring thought leadership around overall customer success and be self-driven to lead with minimal supervision.
- Focused effort into optimal use of resources.
- Work flexible schedules, which may include evenings, weekends or holidays.
- Provide customer assistance and support primarily via Chat/calls for technical queries/Issues to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria.
- Handling Support requests for VMC customer providing solutions for technical issues
- Reproducing issues in-house and responding back in a timely manner with Continual follow ups with customers along with recommendations, updates, and action plans.
- Escalate issues in a timely manner according to Standard Operating Procedures.
- Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.
- Create knowledge base content for internal and external use
- Work directly with our Internal teams such CSM/TAM and IT teams to resolve customer issues/queries as required ensuring continued maintenance of accurate customer and contact information.
- Analyze, manage, and track the Product enhancement requested using JIRA portal and provide time updates and communication to stakeholders, as and when the products are made available leveraging the tool and with frequent engagement with R&D, Release readiness and Product Management teams.
- Communicate complex business remedies, solutions, or workarounds in a clear and concise manner.
- Help drive and influence team behavior that enhances the customer experience and helps meet or exceed company goals.
- Handle internal and external escalations.
This notification is for the recruitment of Technical Support Engineer-1 from VMware. You can apply through the given link for the profile of the Technical Support Engineer-1.
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Seekajob platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither have we authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply VMware Recruitment Drive for the role of Technical Support Engineer-1?
Apply Link/Registration Link of VMware Job & Careers & for More Details: Click Here