Unisys Off-Campus Recruitment Drive for 2019/2020/2021 batch is hiring for the Position of Service Desk Associate (International Voice Support) for any Graduates. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria and the application process are given below.
Here, you will get the information about the recruitment of Unisys Off-Campus Jobs at Hyderabad, Bangalore location such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Unisys Service Desk Associate (International Voice Support) Job openings for Hyderabad, Bangalore location.
Job Summary of Unisys Careers Freshers Job Opening:
Company Name: Unisys
Qualification: Any Graduate.
Job Profile: Service Desk Associate (International Voice Support)
Job Location of Unisys: Hyderabad, Bangalore
Experience: Fresher students of 2019 batch, 2020 batch, and 2021 pass out batch
Job Description of Unisys Off-Campus Recruitment Drive of 2019/20/21 batch:
Position Overview:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities of Unisys Freshers Job Opening:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Skills, Experience & Qualifications:
- Fresher
You will be successful in this role if you have:
Key Skills:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required/ Eligibility Criteria of Unisys Off Campus Drive:
- A minimum qualification any Graduates (2019, 2020, and 2021 pass out Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
This notification is for the recruitment of Service Desk Associate (International Voice Support) from Unisys. You can apply through the given link for the profile of the Service Desk Associate (International Voice Support).
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted. Seekajob is a job-sharing platform for all Job Seekers. We do not charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. We are providing job links from the careers pages of the organizations. Applicants are advised to check all the details when they are applying for the job to avoid any inconvenience.