Unisys Off Campus Recruitment Drive: Unisys Careers & Job Opportunity for the position of Service Desk Associate- (International Voice Support) at the Hyderabad location.
Here, Job Seekers will get the details about the recruitment of Unisys recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Unisys Service Desk Associate- (International Voice Support) Job Opening at Hyderabad location.
Overview of Unisys Careers Freshers hiring for Service Desk Associate- (International Voice Support):
Qualifications: minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
Job Profile: Service Desk Associate- (International Voice Support)
Experience Required: Freshers
Job Location: Hyderabad
Unisys Service Desk Associate- (International Voice Support) Freshers Hiring:
Our Core Beliefs:
- Curiosity: We embrace the unknown and continuous learning.
- Creativity: We look past routine ways of doing things.
- Client-Centricity: Our clients’ success is our success.
- Integrity: We act ethically and honestly.
Position Overview:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
Skills, Experience & Qualifications:
- Fresher
Key Skills:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
This notification is for the recruitment of Service Desk Associate- (International Voice Support) from Unisys. You can apply through the given link for the profile of the Service Desk Associate- (International Voice Support).
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Seekajob platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply Unisys Off Campus Recruitment Drive for the role of Service Desk Associate- (International Voice Support)?
Apply Link/Registration Link of Unisys Jobs and Careers at Hyderabad location & for More Details: Click Here