Uber Off Campus 2021 Job: Uber India Careers & Job Opportunity for the position of Content Specialist II at the Hyderabad location.
Here, Job Seekers will get the details about the recruitment of Uber Off Campus Drive 2021 such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Uber Content Specialist II Job Opening at Hyderabad location.
Overview of Uber India Careers Jobs hiring Content Specialist II:
Job Profile: Content Specialist II
Job Location: Hyderabad
Job Description of Uber Careers Job 2021:
About the Role:
We as a team work on streamlining and improving the support policies and manage
content on the relevant support docs. We work closely with the LOB managers and the teams for any new product and feature changes for any particular city or PAN US&C. Additionally the specialist will be responsible for triaging, case managing, and resolving all content request submissions filed for their particular LOB on a daily basis. In addition to the case management of the request, this role plays an essential part in ensuring that feedback and voice of the customer insights are escalated to the right teams.
What you will do:
- Build, document and maintain accuracy of standard operating procedures (SOPs) for customer support processes using flowcharts
- Assist with ongoing large-scale audits of support content to ensure adherence to proper quality standards
- Utilize ticket coding to conduct root cause analysis and refine support policies and procedures
- Develop subject matter expertise in several lines of businesses
- Proactively identify opportunities to improve workflow and processes
- Manage and prioritize steady stream of content requests from multiple teams with short, frequently changing timelines
- Learn and master multiple knowledge base and content management tools
- Be the source of knowledge to train, educate new members in the team and answer questions from stakeholders
What you’ll need:
- Critical thinking, analytical, problem-solving skills
- Be a quick learner with excellent attention to detail
- Strong written and verbal communication skills
- Proven ability to work on a deadline and a high level of commitment towards deliverables
- Strong knowledge of rider and driver policies/ support logics
- Organized, self-driven, and detail-oriented
- Understanding of stakeholder management and experience of the same is preferred
- Any prior experience developing/ managing support content, with knowledge of creating flowcharts and process maps with tools, like LucidChart, is a bonus
How to apply Uber recruitment for the role of Content Specialist II?
Apply Link/Registration Link of Uber India Job at Hyderabad location & for More Details: Click Here
This notification is for the recruitment of Content Specialist II from Uber. You can apply through the given link for the profile of the Content Specialist II.
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