Tesla Recruitment Drive: Tesla Careers USA Job 7 & Job Opportunity for the position of Mobile Service Router at Watertown, Massachusetts
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Job Description for Tesla Careers USA Job 7 Mobile Service Router
Tesla is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service.
What You’ll Do
- Conduct customer Phone Calls, Emails, internal communications to address any customer concern with the highest level of response and attention
- Deliver an exceptional customer experience through planning and coordination with peers
- Work within the Microsoft suite, Tesla programs, and Reporting Metrics to achieve targets daily.
- Utilize reporting metrics to guide processes and procedural changes to enhance/improve customer experience
- Determine if technical solution can be resolved remotely, over the phone, or requires technician work.
- Coordinate scheduling of customers to hour block windows to ensure maximum throughput of mobile service technicians
- Plan with service leadership for any PTO, Vehicle downtime/maintenance and adjustment of Vehicles on road to meet/exceed customer demand
- Coordinate Mobile Technician appointment schedule based on starting location and routing efficiently
- Follow up with customer Surveys regarding less than perfect experience.
- Support Technicians with collecting payment and closing paperwork/invoices for customers
- Respond to roadside requests to coordinate the servicing of customer vehicles.
What You’ll Bring
- Knowledge of methods, techniques, parts, tools, and materials used in the maintenance and repair of vehicles
- Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment
- Understanding of basic automotive techniques related to repair and servicing of automobiles
- Ability to follow oral and written instructions with attention to detail
- Willingness to learn new and innovative automotive technologies
- Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
- Perform detailed daily record keeping and reporting
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Work in a team-based environment and achieve common goal
- Tesla Service Systems, Outlook, Tableau, and MS Office
- Retail automotive service experience, preferred
- Able to Travel and train on location for periods of 1 week or more
- Able to host meetings to train associates, and quarterly goal meetings with projections
- Must have and maintain a valid driver’s license and an acceptable and safe driving record
- Must have two years of driving experience
How to apply for Tesla Careers USA Job 7 for Mobile Service Router position
Apply Link:- Click Here to Apply For Tesla Careers USA