Teradata Off Campus Recruitment Drive: Teradata Careers & Job Opportunity for the position of Customer Technical Support Specialist at the Hyderabad location.
Here, Job Seekers will get the details about the recruitment of Teradata recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Teradata Customer Technical Support Specialist Job Opening at Hyderabad location.
Overview of Teradata Careers Freshers & Experience hiring for Customer Technical Support Specialist:
Job Profile: Customer Technical Support Specialist
Experience Required: Freshers & Experience 0-2 Years
Job Location: Hyderabad
Teradata Customer Technical Support Specialist Freshers & Experience Hiring:
What You’ll Do:
The Technical Support Specialists works in a fast-paced, demanding technical customer support center environment that requires timely solutions to complex technical problems, often of a critical nature to the customer. As a technical support specialist for Teradata’s Base Support team, you will perform troubleshooting activities, escalate problems to the appropriate party(s), and assist in communicating the solution to the customer. You will develop and maintain a working knowledge of current hardware, software, firmware, processes, and tools. You are required to have both strong technical and interpersonal skills. The work environment requires 24×7 coverage which is achieved via follow the sub-Model, on-call rotations, and extended hours, as needed, to accommodate customer needs. This position will also be supporting international customers in Japan for after hours and the ability to be proficient in English is a plus
Interesting Work You’ll Do: (Key Responsibilities)
- Accept and respond to incoming calls and emails.
- Provide Initial problem triage and clarify problem definition
- Search knowledge bases for known solutions to known problems
- Identification and management of duplicate incidents
- Extract logs, dumps, error files from customer systems
- Prepare and transmit source upgrade files
- Provide remote support to on-site resources
- Isolates standard problems
- Log problem resolution and support knowledge creation
- Coordinates activities associated with product/service resolution issues
- Apply search tools to identify previously developed solutions and recognize patterns and symptoms.
- Coordinate with customers and end-users to implement solutions.
- Track, monitor and maintain incident progress.
- Work set schedules including weekends and holidays in support of 24X7 coverage
Skills and Experiences You’ll Need to Be Successful: (Basic Qualifications)
- Effective oral and written communications skills in Japanese and English language.
- Read, write and speak Japanese Language – JLPT N3 and above
- 0-2 years of Technical Support related experience.
- Basic Database and Operating System knowledge
- Experience in Help Desk/Customer service position is a plus
Ideally, you will also have the following: (Preferred Qualifications)
- Knowledge of Support Center procedures and troubleshooting protocols.
- Knowledge of UNIX, Linux, Windows and other current operating systems.
- Knowledge of Teradata support tools including the installation of remote tools is a plus.
This notification is for the recruitment of Customer Technical Support Specialist from Teradata. You can apply through the given link for the profile of the Customer Technical Support Specialist.
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How to apply Teradata Off Campus Recruitment Drive for the role of Customer Technical Support Specialist?
Apply Link/Registration Link of Teradata Jobs and Careers at Hyderabad location & for More Details: Click Here