Techhires.in is hiring for the role of Customer Support Representative in Hyderabad location. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below (For More Job update: Jobsmela).
Job Summary of Techhires.in:
Company Name: Techhires.in
Location: Hyderabad
Job Role: Customer Support Representative
We are on the lookout for a Customer Success Representative-
You should:
- Possess a can-do attitude who loves to interact with clients both face-to-face as well as online.
- You should have a general understanding of the online space, including
Software-as-a-Service (SaaS)
- Love to read up on anything online, be it social media, technological trends or the latest marketing techniques
- Responsibilities
Technical Issues Troubleshooting and Tracking – 35%
- Strengthen client relationship by being the go-to-person for client challenges relating to the platform
- Manage customer service inquiries and technical issues through clear communication to keep track of support tickets and status
Customer Onboarding – 30%
- Train and guide customers with the on-boarding process on the product
- Also, act as the “Voice of the Customer” by providing feedback to the development team on customer pain points
External – Internal Stakeholders Relationship Management – 15%
- Establish great relationships with internal stakeholders (Project, Product, Sales, etc.) to achieve customers’ goals
- Remain positive in challenging scenarios and inspire internal partners to do great work
Ad-hoc Project Coordination – 15%
- Assist Professional Service Team with ongoing customer deliverables if assigned
- Act as Coordinator for long-term DIY users for specific ad-hoc requirements Knowledge Base & Product update – 5%
- Update the Support Portal with articles that will help with the client on-boarding process
- Post periodic best practices articles on Company blog to help provide useful tips to the clients and users
- Requirements
- Diploma/ Degree in IT or equivalent computer sciences
- HTML / CSS / JS / jQuery + ideally Reactjs
- Strong communication skills, who excel in managing clients face-to-face or online
- Highly-motivated and results-driven, able to thrive under pressure while taking pride in customer delight
- Excellent interpersonal skills with a positive outlook
- Experience with any other event management tools a big plus
How to Apply Techhires.in for the role of Customer Support Representative?
Apply Link of Techhires.in & For More Details: Click Here
For More Job Update:
This notification is for the recruitment of Customer Support Representative from Techhires.in. You can apply through the given link for the profile of the Customer Support Representative.