Tech Mahindra Off Campus Fresher Drive 2023: Tech Mahindra is hiring for the position of Technical Support Voice at the Hyderabad location. Candidates Interested for the role can apply for it. All required details is given below.
Here, Job Seekers will get the details about the Tech Mahindra Recruitment Drive such as Job Role, Location, Required Qualification, Required Skills, and much more.
Candidates are advised to read all the details carefully before making online application for Tech Mahindra Technical Support Voice Job at Hyderabad location.
Overview of Tech Mahindra Off Campus Drive 2023:
Job Profile: Technical Support Voice
Fresher Required: Fresher
Job Location: Hyderabad
Tech Mahindra Off Campus Recruitment Drive 2023:
Kindly go through the below JD, & please submit your details on google link
https://forms.gle/bxw5HJaDVzkF4Qxr7
- Designation – Technical Support (Voice process)
- Very well command on English speaking
- 24/7 Shift, with 5 days working, mostly US Shift (Night)
- Skills- IOS, Networking, configuration, VPN, Troubleshooting, IP Address Finding, Troubleshooting
- Location – Hyderabad (Bahadurpally)
- Experience -0.6 – 8 Years
Level I Service Desk
Minimum 6 months experience in Technical Voice support mandatory
Responsibilities
- Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues.
- Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security.
- Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team.
- First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.)
- Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred.
- Perform post-resolution follow-ups to help requests or incidents.
- Research issues and resolves technical problems.
- Creating/updating knowledge articles and support processes functions
Qualifications
- Experience Min. 6 Month to 1 Year (Mandatory) and 1 to 2 Years (Preferred)
24*7 shift comfortableunder grads will do, 5 days a week
- Written and verbal communication skills.
- Exceptional ability to multitask.
- Exceptional ability to adapt and learn new platforms and skills on the fly.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to work under pressure involves dealing with constraints which are often outside of your control – these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems.
- Good to have – Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365
- Good to have ITIL Knowledge
- Graduate from an accredited institution or Under-graduate with relevant technical experience
- Previous customer/technical support or technology experience
This notification is for the Recruitment Drive of Technical Support Voice from Tech Mahindra. You can apply through the given link for the profile of the Technical Support Voice.
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Seekajob platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply Tech Mahindra Job for the role of Technical Support Voice?
Tech Mahindra Off Campus Drive 2023: Click Here