Tech Mahindra Associate Customer Support – Voice Process

Tech Mahindra Off Campus Recruitment Drive: Tech Mahindra Careers & Job Opportunity for the position of Associate Customer Support/Service Desk at the Chennai/Noida/Hyderabad/Pune location.

Here, Job Seekers will get the details about the recruitment of Tech Mahindra recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Tech Mahindra Associate Customer Support/Service Desk Job Opening at Chennai/Noida/Hyderabad/Pune location.

Overview of Tech Mahindra Careers Freshers hiring for Associate Customer Support/Service Desk:

Job Profile: Associate Customer Support/Service Desk

Experience Required: Freshers

Job Location: Chennai/Noida/Hyderabad/Pune

Tech Mahindra Associate Customer Support/Service Desk Freshers Hiring:

Role and Responsibility :
  • Handling customer queries on Web Chat, E-mails and Social Media
  • Educate current and potential customers with product and service information
  • Maintain accurate customer records
  • Identify and escalate priority issues to the Team Leader and Ops Team
  • Actively participate in team meetings
  • Handle all queries in a polite, professional manner
  • Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
  • Educate customers on services and processes
  • Escalate any issues to the Team Leader
  • Achieve agreed KPIs and Objectives
  • Adhere strictly to shift schedules
  • Adhere to laid down internal policies, procedures and processes
  • Work collaboratively with the team
Education and Skills :
  • A Bachelor’s degree from any stream if a Fresher
  • Minimum HSC with a minimum of 1 year of relevant experience
  • Passionate about customer care
  • **Good typing skill**
  • **Fluent in written and spoken English**
  • Able to work well under pressure and under minimum supervision
  • A fast learner who is able to work with set targets.
  • Must be time flexible and able to work in a rotational shift system including Public holidays and weekends.
  • International Non-voice Process.
  • 24/7 shift (Graveyard shift included)
  • 5 Days work (2 Days rotational off)
  • Completely Work from Office
  • Office is in Bahadurpally, Hyderabad

This notification is for the recruitment of Associate Customer Support/Service Desk from Tech Mahindra. You can apply through the given link for the profile of the Associate Customer Support/Service Desk.

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How to apply Tech Mahindra Off Campus Recruitment Drive for the role of Associate Customer Support/Service Desk?

Apply Link Tech Mahindra Jobs: Click Here