TCS Hiring for Service Desk Analyst: It is great opportunity for applicants, who are looking for TCS Service Desk Analyst in Bangalore location.
Interested applicants can apply for the recruitment drive of TCS Service Desk Analyst and register through the given below link. The detailed eligibility criteria and the application process of TCS Service Desk Analyst details are given below.
Here, you will get the information about the recruitment of TCS Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for TCS Service Desk Analyst opening in Bangalore location.
Job Summary of TCS Jobs & Careers Hiring for Service Desk Analyst:
Name of Company: TCS
Location: Bangalore
Profile: Service Desk Analyst
Read More: Verizon Full Time Hiring for Engineer I-Software Development
TCS Service Desk Analyst Recruitment Drive-Details:
TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there’s nothing that can stop us from growing together.
Experience:
Location:
What we are looking for:
- Identify and diagnose issues and problems
- Categorize and record reported queries and provide solutions
- Support problem identification
- Advise users on appropriate course of action
- Monitor issues from start to resolution
- Escalate, if needed, unresolved problems to a higher level of support
- Managing one or more customer service or service desk functions.
- Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
- Delivering customer service through multiple channels including human, digital, self-service, and automated.
- Receives and handles requests for service, following agreed procedures.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Escalates complex or unresolved incidents.
- During change, acts systematically to respond today by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
- Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
- Maintains records, informs users about the process and advises relevant persons of actions taken.
- Responds to a broad range of service requests for support by providing information to fulfill requests or enable resolution.
- Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate.
Minimum Qualification:
15 years of full-time education
Minimum percentile of 50% in 10th, 12th, UG & PG (if applicable)
This notification is for the recruitment of Service Desk Analyst from TCS. You can apply through the given link for the profile of the Service Desk Analyst.
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How to apply TCS Recruitment Drive for the role of Service Desk Analyst?
Apply Link/Registration Link of TCS Job & Careers & for More Details: Click Here