Tata Communications Job Opportunity for Jr. Customer Service Executive-Service Assurance: It is great opportunity for applicants looking for Tata Communications Jr. Customer Service Executive-Service Assurance Jobs.
Interested candidates can apply for the recruitment drive of Tata Communications and register through the given link. The detailed eligibility criteria and the application process of Tata Communications are given below.
Here, you will get the information about the recruitment of Tata Communications Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
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Job Summary of Tata Communications Jobs & Careers Hiring for Jr. Customer Service Executive-Service Assurance:
Name of Company: Tata Communications
Location: Hyderabad
Profile: Jr. Customer Service Executive-Service Assurance
Tata Communications Jr. Customer Service Executive-Service Assurance Recruitment Drive-Details:
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
Broad outline of the Role
Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices. Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives. Works under direct supervision No prior work related experience required Education: Graduate Experience: 0-2 years
This notification is for the recruitment of Jr. Customer Service Executive-Service Assurance from Tata Communications. You can apply through the given link for the profile of the Jr. Customer Service Executive-Service Assurance.
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How to apply Tata Communications Off Campus Recruitment Drive for the role of Jr. Customer Service Executive-Service Assurance?
Apply Link/Registration Link of Tata Communications Job & Careers at the Hyderabad location & for More Details: Click Here