TaTa Communications Careers Recruitment for Jr. Customer Service Executive-Service Assurance: It is great opportunity for applicants, who are looking for TaTa Communications Jr. Customer Service Executive-Service Assurance in Pune location.
Interested applicants can apply for the recruitment drive of TaTa Communications Jr. Customer Service Executive-Service Assurance and register through the given below link. The detailed eligibility criteria and the application process of TaTa Communications Jr. Customer Service Executive-Service Assurance details are given below.
Here, you will get the information about the recruitment of TaTa Communications Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for TaTa Communications Jr. Customer Service Executive-Service Assurance opening in Pune location.
Job Summary of TaTa Communications Jobs & Careers Hiring for Jr. Customer Service Executive-Service Assurance:
Name of Company: TaTa Communications
Location: Pune
Profile: Jr. Customer Service Executive-Service Assurance
Adobe Software Quality Engineer Job Vacancy, B.E/B.Tech/MCA in Computer Science or related field
TaTa Communications Jr. Customer Service Executive-Service Assurance Recruitment Drive-Details:
Job Family Descriptor
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability. Ensure efficient and effective technical customer service as per SLAs. Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues. Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability. This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs. Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last mile support for service assurance of all business segments across TCL. Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches. Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field). Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc. Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner. Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance. Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
Broad outline of the Role
Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices. Checks for problems in existing systems and modifies work processes following defined procedures. Operational role responsible for achieving day-to-day objectives.
Works under direct supervision No prior work-related experience is required
Education:
Graduate Experience: 0-2 years
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Seekajob platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither have we authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply TaTa Communications Recruitment Drive for the role of Jr. Customer Service Executive-Service Assurance?
Apply Link/Registration Link of TaTa Communications Job & Careers & for More Details: Click Here