Standard Chartered Off Campus Freshers Recruitment 2023: Standard Chartered Careers & Job Opportunity for the position of Client Care Executive at the Chennai location.
Here, Job Seekers will get the details about the recruitment of Standard Chartered recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
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Overview of Standard Chartered Off Campus Freshers Recruitment 2023:
Qualifications: Graduate
Job Profile: Client Care Executive
Experience Required: Freshers & Experience 0-2 Years
Job Location: Chennai
Standard Chartered Off Campus Freshers Recruitment 2023:
Job Role
To provide clients with information about Standard Chartered Bank’s retail Banking Products.
Also handle client calls / issues while providing consistent delivery of client delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
Key Responsibilities
- Handle customer calls/ issues quickly and effectively and end to end resolution (if applicable).
- Sign up customers for value added services and digital education (if applicable).
- Tag the call type accurately as appropriate.
- Give accurate information to customers on his queries / concerns.
- Have high awareness levels on KYC and Anti-money laundering Policy.
- Multi-skilled to handle both inbound and outbound calls (if applicable).
- Initiate and strive towards achieving set targets and service standards.
- Probe and identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable).
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management.
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable).
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable).
- Customer Data Confidentiality to be strictly adhered to.
- Adherence to compliance with all applicable rules / regulations and group policies.
- Ensure KPI’s (Key Performance Indicator) and KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement.
Risk Management and Governance
- Ensure the business meets its obligations on the prevention of money laundering under the Group Policy and Standards and under local laws and regulations.
- Processing and decision making as per Departmental Operating Instructions manual and within the time lines and accuracy standards specified.
- Continuous Improvement in Productivity to the standards prescribed from time to time.
- Compliance with all applicable rules / regulations and company group policies.
- Upholding the values of the group and company at all time
Regulatory and Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Our Ideal Candidate
- Graduate.
- Fresher or with 1 – 2 years of experience in service / Sales / Collection (as per the job role).
- Strong knowledge of bank’s products and services and willingness to learn new products.
- Flexible to stretch and work across different calendar days and time zones in a week / month.
- Strong service / Sales / Collection orientation (as per the job role).
- Excellent communication skills in written and verbal.
- Patient, Non-Confrontational, Resilient.
- Positive, polite, cheerful and courteous.
- Manage conflicts and solve problems.
- Basic computer skills.
Role Specific Technical Competencies
- Client service experience
- Communication skill
This notification is for the recruitment of Client Care Executive from Standard Chartered. You can apply through the given link for the profile of the Client Care Executive.
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How to apply Standard Chartered Vacancy for the role of Client Care Executive?
Standard Chartered Off Campus Freshers Recruitment 2023: Click Here