Standard Chartered Careers Frontline Agent Recruitment Drive: Standard Chartered is hiring for the profile of Frontline Agent at Bangalore location.
Interested applicants can apply for the recruitment drive of Standard Chartered Frontline Agent and register through the given below link. The detailed eligibility criteria and the application process of Standard Chartered Frontline Agent details are given below.
Here, you will get the information about the recruitment of Standard Chartered Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Standard Chartered Frontline Agent opening in Bangalore location.
Overview of Standard Chartered Jobs & Careers Hiring for Frontline Agent:
Name of Company: Standard Chartered
Experience: Fresher & Experience (1-2 Years)
Job Profile: Frontline Agent
Job Location: Bangalore
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Standard Chartered India Recruitment Drive for Frontline Agent:
The Role Responsibilities
To handle customer calls / issues while providing consistent delivery of customer delight relating to queries/ requests / financial needs / problem resolution keeping focus on SCB Policies.
KEY RESPONSIBILITIES
- Handle customer chats/calls quickly and effectively and end to end resolution (if applicable)
- Sign up customers for value added services and digital education (if applicable)
- Tag the call type accurately as appropriate
- Give accurate information to customers on his queries / concerns
- Have high awareness levels on KYC and Anti-money laundering Policy
- Multi-skilled to handle both inbound and outbound calls (if applicable)
- Initiate and strive towards achieving set targets and service standards
- Probe & identify financial needs on service calls and pitch relevant solutions in line with customer requirements (if applicable)
- Should be able to identify potential disputes / escalation / specific trends noticed while handling of cases / Process gaps and highlight to the management
- Ensure all sales pitches are made without mis-selling and achieve targets in term of leads / self closure (if applicable)
- Ensure proper follow up / tracking of cases and closure within turnaround time (if applicable)
- Customer Data Confidentiality to be strictly adhered to
- Adherence to compliance with all applicable rules / regulations and group policies
- Ensure KPI’s (Key Performance Indicator) & KRI’s (Key Risk Indicator, eg – proper authentication, no rejects, maintained turnaround time, etc as define by the group) are achieved and work towards the improvement
- Follow up on delinquent accounts to negotiate for timely payments (if applicable)
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Our Ideal Candidate
- Graduate
- Fresher or with 1-2 years of experience in service / Sales / Collection (as per the job role)
- Excellent communication skills in written and verbal English
- Basic computer skills
- Strong service / Sales / Collection orientation (as per the job role)
- Strong knowledge of bank’s products & services and willingness to learn new products
- Manage conflicts and solve problems
- Patient, Non-Confrontational, Resilient
- Positive, polite, cheerful and courteous
- Flexible to stretch and work across different calendar days and time zones in a week/month
- Age limit (please specify) if applicable.
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How to apply for Standard Chartered Frontline Agent Recruitment Drive?
Apply Link/Registration Link of Standard Chartered recruitment drive: Click Here