Any Graduate can apply | Site Group Recruitment Drive for Tech Support Voice

Sitel Group is hiring for the role of Tech support Voice & Chat for Any Graduate candidates. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria and the application process are given below.

Here, you will get the information about the recruitment of Sitel Group such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.

Job Summary of Sitel Group:

Company Name: Sitel Group

Qualification: Any Graduate

Experience: Fresher to 2 years from Any customer service Background. Experience in customer service or technical support preferred

Job Profile: Tech support Voice & Chat

Requirements/Eligibility:

Fresher to 2 years from  Any customer service Background. Experience in customer service or technical support preferred.

Graduations – Any graduate

Candidate must have Excellent communication skills (English) – oral/ Written /Chat

Must be flexible with rotational night shifts

Age not more than 29

Roles/Responsibilities:

As the first point of contact, you will guarantee the quality of the customer care service

Manage all incoming technical support requests from clients via email and online chat (diagnosis and prioritization of requests)

Troubleshooting reported issues, resolve via documented process and response templates or escalate them

Answer inbound chat & OB , covering a full range of Client’s products and services including obtaining all information necessary for resolution of transaction.

Achieve sales metrics by effectively communicating benefits of products and services to customers.

Be knowledgeable of all Client marketing initiatives and effectively communicate marketing campaigns and promotions to customers.

Utilize all available resources to reach out to prospects and turn those prospects into customers

Sales through Customer Service

All other duties as assigned

Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;

Redirect problems to appropriate resource;

Accurately process and record call transactions using a computer and designated tracking software;

Offer alternative solutions where appropriate with the objective of retaining customers and clients business;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates
 Selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution

How to apply Sitel Group for the role of Tech support Voice & Chat?

Apply Link of Sitel Group & for More Details: Click Here

This notification is for the recruitment of Tech support Voice & Chat from Sitel Group. You can apply through the given link for the profile of the Tech support Voice & Chat.

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