Salesforce Off Campus Recruitment Drive 2024: Salesforce Careers & Job Opportunity for the position of Associate Technical Support Engineer at the Hyderabad & Bangalore location.
Here, Job Seekers will get the details about the recruitment of Salesforce off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Salesforce Associate Technical Support Engineer Job Opening at Hyderabad & Bangalore location.
Overview of Salesforce Off Campus Drive 2024:
| Company Name: | Salesforce |
| Job Profile: | Associate Technical Support Engineer |
| Required: | Freshers & Experience |
| Job Location: | Hyderabad & Bangalore |
| Last date to apply: | ASAP |
Salesforce Off Campus 2024 Drive:
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
Job Description – Associate Technical Support Engineer
The Associate/Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring.
The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert.
The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently.
As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment.
RESPONSIBILITIES:
Provide expert-level technical support via phone and web to Salesforce Marketing Cloud customers
Manage support cases on a daily basis, including transfers from other regions
Track and maintain all customer communications and case documentation in Service Cloud
Respond to customer-reported issues in a timely manner, per service level agreements
Communicate progress of resolution/status in a timely fashion, per service level agreements
Manage escalations and expectations, for both customers and internal staff
Collaborate with technical support teams in other Salesforce Clouds as needed
Identify situations where professional services may be warranted
Follow established support processes and procedures
Identify improvements for improved customer experience
Assist clients in optimizing their use of the application platform via workflow guidance or by identifying automation, proactive monitoring, and integration opportunities
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position
PREFERRED QUALIFICATIONS:
- 2023 Engineering Graduate
- Upto 12 Months of Work experience
- Previous experience with Salesforce CRM, Force.com, Marketing Cloud, and its technologies is desired
- Knowledge of Internet development technologies (HTML, XML, API, SQL etc.) is required
- Expertise in Database and relational data structures is good to have
- Large scale, multi-tenant production environments
- API Programming or Software Development
- Software Design Lifecycle
- Be a dependable, motivated, self-starter, with the ability to work independently when required
- Previous experience working with scripting languages and/or APIs is a bonus
- Previous Marketing Cloud experience is a bonus
- Marketing Cloud Email Specialist Certification is a bonus but not required
This notification is for the recruitment of Associate Technical Support Engineer from Salesforce . You can apply through the given link for the profile of the Associate Analyst.
Important Note While Applying for Jobs:- Do read all the instructions and requirements carefully to apply for the job. All the communications from the organization will be on your registered Email ID. Keep Checking your Mailbox for the next round details once CV is shortlisted.
Important Notice and Disclaimer:- Seekajob platform is a free Job Sharing platform for all the Job seekers. We don’t charge any cost and service fee for any job which is posted on our website, neither we have authorized anyone to do the same. Most of the jobs posted over Seekajob are taken from the career pages of the organizations. Jobseekers/Applicants are advised to check all the details when they apply for the job to avoid any inconvenience.
How to apply Salesforce Off Campus Recruitment Drive for 2024?
Apply Link Salesforce Off Campus 2024 Job: Click Here