RBS Recruitment Drive 2020: RBS is hiring for the role of Customer Service & Operation Analyst for B.Com, BBA, BA, B.Sc (Non-IT), Post Graduate are not eligible. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of RBS Recruitment Drive:
Company Name: RBS
Qualification Required: Non-Technical Graduates only (B.Com, BBA, BA, B.Sc (Non-IT)), Post Graduate are not eligible
Job profile: Service & Operation Analyst
Year of Pass out: 2018/2019
Location: New Delhi, Delhi, India
Employment Type: Full-Time
Job Function: Customer Service, Information Technology
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes, and procedures
- You’ll hone your existing analytical skills and be well-positioned to advance your career in this fast-paced role
What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centers, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you’ll need
To be successful in this role, you’ll need to have excellent planning and organizational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- Eligible Students: Non-Technical Graduates Only(B.Com, BBA, BA, B.Sc (Non-IT)), Post Graduate are not eligible.
- Eligible batch: 2018/2019 pass outs only
- Experience of analyzing and using performance data
- The ability to convey information in a simple and understandable way
- Candidate should have an understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel, and Word
How to Apply RBS recruitment drive for Customer Service & Operation Analyst?
Apply Link of RBS: Click Here
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The notification is for the recruitment of Customer Service & Operation Analyst. Here, You will get complete information about the RBS Drive for a Customer Service & Operation Analyst.