RBS is hiring for the role of Customer Service & Operation Analyst for B.A/B.Com/BBA/B.Sc of 2018/2019 pass outs in Gurgram, India. Candidate should not be from IT/Engineering or HR Background. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of RBS:
Qualification: B.A/B.Com/BBA/B.Sc of 2018/2019 pass outs & Candidate should not be from IT/Engineering or HR Background
Job Role: Customer Service & Operation Analyst
Experience: Fresher
Location: Gurugram, India
Employment Type: Full-Time
Join us as a Customer Service & Operations Analyst
- This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes
- You’ll be actively participating in initiatives to improve customer service, processes and procedures
- You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role
What you’ll do
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.
You’ll also be:
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centers, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
The skills you’ll need
To be successful in this role, you’ll need to have excellent planning and organizational skills, along with good attention to detail. You’ll perform well under pressure, and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout.
You’ll also need:
- The ability to convey information in a simple and understandable way
- Microsoft Office skills, including PowerPoint, Excel, and Word
- Excellent verbal and written communication skills.
- Freshers, B. A, B. Com, BBA, B.Sc
- Should not be from IT/Engineering or HR background
- 2018-2019 pass outs only
- Comfortable working in 24*7 rotational shifts (night shifts)
How to Apply RBS for the role of Customer Service & Operation Analyst?
Apply Link of RBS & For More Details: Click Here
This notification is for the recruitment of Customer Service & Operation Analyst. You can apply through the link for the profile of the Customer Service & Operation Analyst.
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