PhonePe Job Vacancy for Customer Service Advisor-Mutual Funds: PhonePe Careers & Job Opportunity for the position of Customer Service Advisor-Mutual Funds at the Bangalore location. You should have 0-2 Years of experience.
Here, Job Seekers will get the details about the recruitment of PhonePe Customer Service Advisor-Mutual Funds such as Job Profile, Job location, Freshers & Experience Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for PhonePe Customer Service Advisor-Mutual Funds Job Opening at Bangalore location.
PhonePe Jobs & Careers 2021 Freshers & Experience hiring for Customer Service Advisor-Mutual Funds-Overview:
Job Profile: Customer Service Advisor-Mutual Funds
Experience Required: 0- 2 Year
Job Location: Bangalore
PhonePe 2021 Freshers & Experience Recruitment Drive-Details:
About the role: We are looking for Mutual Funds specialist for the Inhouse Customer Experience team. As a specialist, your primary responsibility will entail solving problems that our customers encounter regarding mutual funds and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamline the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
- Act with integrity & think customer-first in every interaction
- Handle basic PhonePe account and transaction related queries
- Ability to flex between phone & data channels
- Follow specified process guidelines to bring about resolution
- Build customer trust through their interaction
- Ability to meet hourly & daily productivity goals
- Leverage internal processes and resources to drive resolution
- Escalate appropriately taking support from relevant teams to resolve customer issues
- Recommend process improvements
- Engage & Educate customers so they’re able to leverage PhonePe to the fullest
Ideal candidate should :
- Have excellent written and verbal communications
- Have good learnability
- Be an active listener and deal well with objection
- Have strong customer orientation and ability to adapt/respond to different scenarios
- Be a team player, flexible and open to feedback
- Ability to multitask, prioritise, and manage time effectively
- 0 – 2 years of work experience in a customer facing role
- Will need to clear NISM certification
This notification is for the recruitment of Customer Service Advisor-Mutual Funds from PhonePe. You can apply through the given link for the profile of the Customer Service Advisor-Mutual Funds.
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How to apply PhonePe Off Campus Recruitment Drive 2021 for the role of Customer Service Advisor-Mutual Funds?
Apply Link/Registration Link of PhonePe Jobs and Careers at Bangalore location & for More Details: Click Here