Postman Careers Fresher hiring for Customer Ops Support Intern: It is great opportunity for applicants, who are looking for Postman Customer Ops Support Intern in Remote location.
Interested applicants can apply for the recruitment drive of Postman Customer Ops Support Intern and register through the given below link. The detailed eligibility criteria and the application process of Postman Customer Ops Support Intern details are given below.
Here, you will get the information about the recruitment of Postman Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Postman Customer Ops Support Intern opening in Remote location.
Job Summary of Postman Jobs & Careers Hiring for Customer Ops Support Intern:
Name of Company: Postman
Location: Remote
Profile: Customer Ops Support Intern
Read More: Paytm Careers Hiring for Internship
Postman Customer Ops Support Intern Recruitment Drive-Details:
Customer Ops Support Intern (Weekend Shift, Non-Technical)
Are you passionate about working with smart teams and customers to deliver an outstanding support experience? Then this role will be a good match for you!
Postman is looking for a Customer Ops Support Intern to join our growing Support team. This is an entry level role in the Customer Org at Postman. Our ideal candidate would be passionate about helping customers, love putting yourself in your customer’s shoes (no matter how big or small), enjoy resolving problems, identifying root causes of issues, and thrive in a team environment.
Note: This is a paid internship for 6 months with a possibility of conversion to a full time job.
Only those candidates can apply who
- Can start the internship as soon as possible
- Are available for a duration of 6 months with a possibility of conversion to a full time job
- Is comfortable working on Saturdays and Sundays as this is a weekend support position
How you will spend your time as our next Customer Ops Support Intern
- Manage a queue of non-technical support tickets
- Prioritize issues based on severity and customer impact
- Work on 50+ tickets/week across Zendesk, Salesforce and JIRA within defined SLAs
- Triaging of Sales leads, Security, Legal and other inquiries to different internal teams
- Handle payments, refunds, credits and other sensitive customer requests
- Collaborate with many cross-functional organizations daily
- Raise product bugs to relevant teams
- Participate in our 24/7 global coverage plan
Requirements
- Excellent written and verbal communication skills
- Flexibility to work different shifts (including evenings, weekends, or holidays)
- Comfortable working on saturday and sunday as this is a weekend support position
- Good composition skills – ability to compose grammatically correct and concise written response
- Ability to provide high quality work support while handling a significant volume of inquiries (50+/week)
- Hands on experience with Zendesk, Salesforce, JIRA is a positive
- Self-starter, working autonomously to find workarounds and solutions, but knows when to ask for help
- An ability to adapt to rapidly-changing environments and processes
Important – Please include a cover letter to the hiring team at Postman to give a more detailed view of your accomplishments and a sense of what you’ll bring to the table if you are hired.
This notification is for the recruitment of Customer Ops Support Intern from Postman. You can apply through the given link for the profile of the Customer Ops Support Intern.
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How to apply Postman Recruitment Drive for the role of Customer Ops Support Intern?
Apply Link/Registration Link of Postman Job & Careers & for More Details: Click Here