Oracle Careers India Job Vacancy Update 2023: Oracle is looking for candidates or Job Seekers, who wants to work in Oracle for the role of Support Analyst in Pan India, India. This is Entry Level Job Opportunity as Support Analyst.
Interested Job Seekers or Candidates can register for the recruitment drive of Oracle Support Analyst Job in Pan India. All candidates’ eligibility criteria and the application process of Oracle recruitment drive details are given below.
Here, you will get all information about the recruitment process of Oracle Support Analyst Job such as Company Name, Candidate role, Experience Type of Fresher Type, Pass out Batch, Qualification or Eligibility Criteria of candidate, and much more.
Job Description of Oracle Support Analyst Job:
Name of Company: Oracle
Job Location: Pan India
Job Profile: Support Analyst
Job type: Full-Time
Oracle Full Details of Support Analyst Recruitment Drive:
Job Description
As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, write product documentation, use Web Resources, and Lab Testing, etc. to resolve issues.
Responsibilities
In this role, you will provide guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting and product availability. Handle open service requests that are dispatched, implement fixes, (i.e. writing SQL scripts, and document the case for escalation), analyze the hardware or software problem and write case notes in the tracking system. Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone. Position may work in a call center environment as needed. Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole. You will also have the opportunity to gain knowledge of specific product areas within our core technologies and/or applications.
This Job Notification for the Oracle Support Analyst recruitment drive. Candidates can apply online through the given link below.
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How to apply Oracle recruitment drive for the profile of Support Analyst?
Apply Link of Oracle Support Analyst Job: Click Here