Oracle Off Campus Recruitment Drive: Oracle Careers & Job Opportunity for the position of Customer Service Analyst 1-Support at the Hyderabad location.
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Overview of Oracle Careers Freshers & Experience hiring for Customer Service Analyst 1-Support:
Job Profile: Customer Service Analyst 1-Support
Experience Required: Freshers & Experience
Job Location: Hyderabad
Oracle Customer Service Analyst 1-Support Freshers & Experience Hiring:
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Ideal candidate would have prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools and our Electronic Support Service Offerings. In addition, you will need to understand the use of operating systems, hardware environments, software, networking, Oracle products and how they all interrelate in a customer environment. Bachelors degree and prior related experience, an ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.
Responsibilities
As a member of the Support organization
This notification is for the recruitment of Customer Service Analyst 1-Support from Oracle. You can apply through the given link for the profile of the Customer Service Analyst 1-Support.
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How to apply Oracle Off Campus Recruitment Drive for the role of Customer Service Analyst 1-Support?
Apply Link/Registration Link of Oracle Jobs and Careers at Hyderabad location & for More Details: Click Here