Job Summary of NTT DATA Off-Campus Drive 2020:
Qualification: BE/B.TECH/Any DegreeJob Role: Associate System EngineerLocation: BangaloreCompany: NTT DATA ServicesNTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently looking a Associate System Engineer to join our team in Bangalore, Karnātaka (IN-KA), India (IN). NTT DATA Job Description- Receiving Calls/Emails/Web tickets from end-users (UK based) for services, inquiries and problem notifications and log them into the ticketing tool.
- Attempt resolution of tickets relating to end-user computing equipment (desktops, laptops, office applications, printers e.t.c)
- Resolve incidents within prescribed time limits, if possible; otherwise, escalate to appropriate Level 2 groups.
- Triaging the tickets to different support groups based on the category of the ticket
- Following up on tickets and tracking them to closure
- Providing sufficient and accurate information to users on the ticket status