Mphasis Hiring for Technical Support Engineer

Mphasis Off Campus Recruitment Drive 2024: Mphasis Careers & Job Opportunity for the position of Technical Support Engineer at the Pune location.

Here, Job Seekers will get the details about the recruitment of Mphasis  off campus recruitment Drive such as Job Profile, Job location, Freshers & Experience Job or Freshers & Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.

Candidates are advised to read all the details carefully before making online application for Mphasis  Technical Support Engineer Job Opening at Pune location.

Overview of Mphasis  Off Campus Drive 2024:

Mphasis  Off Campus 2024 Drive:

Job Description

Role: L2 Technical Support Engineer

Who are we looking for?

Level 2 Technical Support Engineer

Years of experience needed – 0 – 2 years.

Technical Skills:

 Hands-on experience with Windows /Mac OS environments

 Excellent problem-solving and communication skills

 Hands-on experience with Windows /Mac OS environments

 Good understanding of computer systems, mobile devices, and other tech products

 Familiarity with remote desktop applications and help desk software (e.g. Webex, LogMeIn, Bomgar)

 Knowledge on Citrix Virtual Apps, AWS technology and Desktop.

 Basic knowledge on Virtualization technology.

 Graduate 1+ years of relevant experience.

Management Skills:

 Knowledge on Ticketing tools (e.g. ServiceNow, RemedyForce)

 Familiar to the Citrix, AWS environment

 Aware of ITSM Process (Incident management)

 Inbound calls taking

 Talk to End Users through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue.

 Properly escalate unresolved issues to appropriate internal teams (e.g., software developers)

 Prioritize and manage several open issues at one time.

 Document technical knowledge in the form of notes and manuals.

 Refer to internal database or external resources to provide accurate tech solutions.

Behavioral Skills :

 Ability to diagnose and troubleshoot basic technical issues.

 Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

 Provide prompt and accurate feedback to customers.

 Ensure all issues are properly logged.

Certification:

 MCSE, CCA, ITIL foundation is an added advantage (not mandatory).

This notification is for the recruitment of Technical Support Engineer from Mphasis . You can apply through the given link for the profile of the Associate Technical Support Engineer.

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How to apply Mphasis  Off Campus Recruitment Drive for 2024?

Apply Link Mphasis Off Campus 2024 Job: Click Here