Microsoft Job Opportunity for Support Escalation Engineer: It is great opportunity for applicants looking for Microsoft Support Escalation Engineer Jobs.
Interested candidates can apply for the recruitment drive of Microsoft and register through the given link. The detailed eligibility criteria and the application process of Microsoft are given below.
Here, you will get the information about the recruitment of Microsoft Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job seekers are advised to read all the details before making online applications for Microsoft Off Campus drive Support Escalation Engineer Job opening at the Bangalore location.
Job Summary of Microsoft Jobs & Careers Hiring for Support Escalation Engineer:
Name of Company: Microsoft
Location: Bangalore
Profile: Support Escalation Engineer
Microsoft Support Escalation Engineer Drive-Details:
Your Responsibilities
• Help solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software Engineering
• Responsible for the customer support experience with Microsoft
• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
• Identify cases that require escalation (either technically or strategically)
• Create and maintain incident management requests to product group or engineering group
• Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer and engineer experience
• Provide ramp activities, knowledge sharing, technical coaching and mentoring
• Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
• Lead or participate in building communities with peer delivery roles; may be workload or specialty specific
We are looking for a Support Escalation Engineer (SEE) who serves as an Escalation to frontline technical support resource for Microsoft’s customers and partners via phone, email or web/ chat. As an SEE you will deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers. You will be part of a team responsible for providing an outstanding technical support experience to our business customers. From problem identification to full resolution, you will own and manage the customer experience over the phone and web. When needed, you will collaborate with others to engage subject matter experts, Engineering (Product Groups) or Management. Your day-to-day job will be about providing both technical expertise (either on your own or by involving your colleagues) and about being an excellent communicator and a service oriented professional. You will be given the opportunity to become a subject matter expert in one or more areas and receive guidance and mentorship from your colleagues.
Qualifications & Experience
Qualifications
Language Qualification English Language: fluent in reading, writing and speaking.
Required
BA/BS degree or Equivalent
Excellent understanding of Database concepts and deployments
Strong Relational Database Management System (RDBMS) knowledge and experience.
Hands on experience on SQL DBA activities
Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
Experience troubleshooting SQL Server 2008 R2, 2012, 2014, 2016, 2017 & 2019 or Open-Source Databases like MySQL, Postgre SQL, etc.,
Solid knowledge on performance tuning and database design, T-SQL language
Experience in capacity planning, sizing SQL Server environments and high availability configurations like clustering and availability groups will be an advantage.
Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
Industry experience with Microsoft Server products, network connectivity, UNIX or other operating systems, migrating databases to the cloud or upgrading from one version of Microsoft SQL Server to a higher version.
Excellent Communication Skills – verbal, listening, and written (including technical writing).
Passion for technology, lifelong learning and professional development.
Other experience: Optional
Data Sources: mongodb, cloudera, teradata, Oracle, DB2
Experience with Linux script-based development environments and tools (PERL, Python, Ruby, PhP, etc.)
This notification is for the recruitment of Support Escalation Engineer from Microsoft. You can apply through the given link for the profile of the Support Escalation Engineer.
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How to apply Microsoft Off Campus Recruitment Drive for the role of Support Escalation Engineer?
Apply Link/Registration Link of Microsoft Job & Careers at the Bangalore location & for More Details: Click Here