McAfee is looking for the role of Technical Support Engineer. Interested candidates can apply for this recruitment drive and register through the given link. McAfee hiring a Technical Support Engineer who has 4-8 Years of experience with a customer-focused and problem-solving attitude. The detailed eligibility criteria and the application process are given below.
Here, you will get the information about the recruitment of McAfee Off-Campus Drive 2020 Job such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job Summary of McAfee Careers:
Company Name: McAfee
Job Profile: Technical Support Engineer
Location: Bangalore
Experience: 4-8 years of experience with a customer-focused and problem-solving attitude
Job Description of McAfee hiring Technical Support Engineer:
Role Overview:
The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and is responsible for providing technical service of fault recording, diagnosis, problem-solving, and resolution delivery for McAfee’s premiere customer base. When a customer needs technical support the Technical Support Engineer or TSE will be the first and last person they call. The TSE will rely on their extensive experience and product knowledge, as well as a clear focus on customer service to drive customer success.
Company Overview
From device to cloud, McAfee provides market-leading cybersecurity solutions for both business and consumers. We help businesses orchestrate cyber environments that are truly integrated, where protection, detection, and correction of security threats happen simultaneously. For consumers, McAfee secures your devices against viruses, malware, and other threats, both at home and away. We want to continue to shape the future of cybersecurity by working together to build best in class products and solutions.
About the Role
- Work with the McAfee customers by phone/email and by demonstrating the highest level of urgency to resolve customer issues
- Provide remote support on McAfee products such as ePolicy Orchestrator, McAfee Agent, TIE and DXL and resolve product related issues during POC and post-deployment phase, through research and troubleshooting
- Debug system level problems in a multi-vendor, multi-protocol network environment with high- level technical expertise on complex issues
- Work with the Advanced Support team, product engineering team, product management team to resolve critical issues
- Evaluate the criticality, severity of the issues, and ensure that they are addressed as per the priority
- Work with the Sales teams, to identify the high visibility customers, and address their issues with priority
- Document all technical issues, analysis and communication with the customer and ensure a crystal-clear documentation
About you:
- You should have 4-8 years of experience with a customer-focused and problem-solving attitude
- Be a Single contact for each Customer reported Incident (manage, troubleshoot, resolutions).
- Handle the Service Requests from cradle to grave.
- Understanding of Operating System, Active Director and other server roles, Hardware and associated Diagnostics, TCP/ IP, DNS, SMTP, and HTTP/HTTPS, SSL
- Knowledge of Linux and Linux troubleshooting techniques will be added advantage
- Good knowledge of handling high demanding ‘system down’ situations – this role will handle high severity cases
- Open to work in 24/7 support centre
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone at McAfee to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours, and family-friendly benefits to all of our employees.
- Pension and Retirement Plans
- Medical, Dental and Vision Coverage
- Paid Time Off
- Paid Parental Leave
- Support for Community Involvement
We’re serious about our commitment to diversity which is why McAfee prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
Job Type:
Experienced Hire
Primary Location:
India, Bangalore
How to apply McAfee Recruitment Drive 2020 for the role of Technical Support Engineer?
Apply Link of McAfee Careers India & for More Details: Click Here
This notification is for the recruitment of Technical Support Engineer from McAfee. You can apply through the given link for the profile of the Technical Support Engineer.
Important Note: Candidate must read all the instructions and requirements carefully while applying for the job. You have to fill all the required fields and all the communications from the company will be on your registered Email ID. Keep checking your email for the next round once the Resume is shortlisted.
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