Mastercard is looking for the role of Content Strategy Analyst-Technical Writer, Pune, Maharashtra, India. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Mastercard:
Company Name: Mastercard
Job Profile: Content Strategy Analyst-Technical Writer
Location: Pune, Maharashtra, India
Employment Type: Full-Time
Job Function: Business Development, Sales
Role
Work with Business/Product Owners to create and update technical content
Accountable for the successful completion of high-quality projects within the technical writing function
- Ensure updates are made to content in accordance to the CS&D writing standards
- Develops high quality technical content as a included in manuals, communications, online help/web content, presentations and e-learning courses
- Leverages technical knowledge to create, organize and update content through Darwin Information Type Architecture (DITA) based, XML, API and other emerging content management technologies
- Serves as a subject matter expert capable of independently resolving most issues while keeping senior leaders informed of any potential risk
- Collaborates with other developers, information architects and editors to develop technical content that is clear, concise and effective with the end-user in mind
- Establishes and communicates standards for information types, structures, and assembly so that content is organized logically with the end-user in mind
- Provide excellent customer service to our business partners and customers
- Leads projects/initiatives as an individual contributor
- May provide guidance to less experienced team members
All About You
- Exhibit the highest degree of professionalism, accountability, and empowerment to drive results
- Exhibit strong written and verbal communication skills
- Technologically savvy, spearheading innovation through ingenuity, creativity, and thoughtful risks
- Adaptable to dynamic change and ambiguity thriving in a fast-paced environment
- Must be a self-starter, able to quickly learn tools, processes and Mastercard products
- Must have the ability to manage escalations and independently collaborate with business partners to resolve issues
- Team player, ability to interact and consult with all levels throughout the organization to cultivate and expand partnerships
- Proven record in technical writing, creating customer-facing documents
- Experience working on embedded teams, working alongside of Agile teams, participating in PI Planning, elaboration sessions, stand up calls, etc.
- Experience working on API, SDK, and other development documentation
- Experience with Microsoft Office products
- Experience with or prepared to learn oXygen XML Author and other XML management tools Experience or familiarity with XML, PDF, HTML, DITA, OTK, XSLT and XSL-FO
- Familiarity with HTML syntax and concepts
- Taxonomy knowledge
- Ability to problem-solve and troubleshoot independently
How to Apply Mastercard for the role of Content Strategy Analyst-technical Writer?
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