LTIMindtree Off Campus Recruitment Drive: LTIMindtree Careers & Job Opportunity for the position of Customer Service Associate at the Bangalore location.
Here, Job Seekers will get the details about the recruitment of LTIMindtree recruitment Drive such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for LTIMindtree Customer Service Associate Job Opening at Bangalore location.
Overview of LTIMindtree Careers hiring for Customer Service Associate:
Job Profile: Customer Service Associate
Job Location: Bangalore
LTIMindtree Customer Service Associate Hiring:
Required Qualifications & Skills:-
- Typing speed – Good typing speed of 35 WMP with a 80 accuracy is preferred.
- Customer Service Orientation Should have a good understanding of customer service.
- Should have good listening skills, attention to detail and ability to provide right help and guidance to the customer.
- Productivity Ensure process targets on volume of tickets to be serviced, speed of response, accuracy and resolution times are met in a consistent manner.
- Team player – Should be a team player, display a positive attitude and open to constructive feedback.
- Shift Flexibility – Should be willing to work in a 24 7 shift environment and be flexible with any changes in work window as per client requirement.
- Should be open to split week offs and willing to support additional work hours during peak season.
- Continuous learning Should display inquisitiveness and an appetite for constant learning and skill upgradation Computer Basics – Should have a basic understanding of operating on a laptop desktop.
- Requires basic knowledge of keyboard shortcuts across common email, browser and Office applications.
- Prior work experience – Any prior work experience in an international customer service environment handling customer request would be preferred.
Job Description Project: AD Role Customer Service Associate CSA Summary:
- The role involves providing 24 7 support customer support across phone, chat and webcase for a global client.
- The candidate needs to have excellent communication skills and an aptitude for customer service.
- Prior work experience in a contact center back office environment would be an advantage.
CSA Responsibilities:
- Process Knowledge Ensure detailed knowledge of the products and services offered.
- Should be able to take ownership of customer queries and provide accurate information.
- Application Knowledge Ensure complete command over the tools and applications used.
- Prior knowledge of contact center chat applications, ticketing tools, email would be preferred.
- Documentation skills Should have worked on spreadsheets and document software like word, excel and PowerPoint.
This notification is for the recruitment of Customer Service Associate from LTIMindtree. You can apply through the given link for the profile of the Customer Service Associate.
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How to apply LTIMindtree Off Campus Recruitment Drive for the role of Customer Service Associate?
Apply Link/Registration Link of LTIMindtree Jobs and Careers at Bangalore location & for More Details: Click Here