Logitech is hiring for the role of Tech Support Supervisor-AP, Logitech for Business in Chennai location. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below (For More Job update: Jobsmela).
Here, you will get the information about the recruitment of Logitech such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job Summary of Logitech:
Company Name: Logitech
Location: Chennai
Job Role: Tech Support Supervisor-AP, Logitech for Business
Primary Job Responsibilities
- Maintain a high level of understanding of the technical details of all Logitech’s video enterprise video solutions
- Monitor regional support team’s daily performance to ensure service levels are met
- Monitor and track trends across B2B CX for all regions, in cooperation with B2B CX leadership
- Work with outsource partners and Logitech agents to ensure issues are escalated correctly
- Provide an escalation point for technical and non-technical cases, working with Tier 3 agents to ensure escalations are resolved in a timely manner
- Monitor internal agent performance and provide coaching to improve support quality and technical capability
- Suggest and implement improvements to workflow, tools and general policies to improve quality and efficiency of B2B CX
- Provide ad hoc input and feedback to B2B CX Product Specialists to assist in reporting issues
- Ad hoc projects to further the growth of the B2B CX vertical
Technical Experience Needed
- Minimum of 4 years experience working with some or all of the technologies listed below
- Advanced knowledge of video conferencing and AV products
- Advanced knowledge of Skype/Microsoft Teams deployment and use
- Advanced knowledge of video conferencing applications such as Zoom and Google Meets
- Advanced knowledge of Windows and Mac operating systems troubleshooting
- Knowledge of computer networking and operating systems
- Familiarity with Android-based devices
Customer Support Experience Needed
- Minimum 4 years of experience supervising/managing a team of technical support agents
- Polished written and verbal communication skills
- Fluent in English (other languages helpful, but not required)
- Experience coaching individuals for personal and professional development
- Experience working with a hybrid (internal and outsourced) workforce
Education
- 4-year degree or equivalent experience
How to Apply Logitech for the role of Tech Support Supervisor-AP, Logitech for Business?
Apply Link of Logitech & For More Details: Click Here
For More Job Update:
This notification is for the recruitment of Tech Support Supervisor-AP, Logitech for Business from Logitech. You can apply through the given link for the profile of the Tech Support Supervisor-AP, Logitech for Business.