Interactive Brokers is hiring for the role of Network Support Engineer in Mumbai location. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below (For More Job update: Jobsmela).
Here, you will get the information about the recruitment of Interactive Brokers such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
Job Summary of Interactive Brokers:
Company Name: Interactive Brokers
Location: Mumbai
Job Role: Network Support Engineer
Job Description & Requirements
We are looking for a knowledgeable Network Support Engineer to work under the general supervision of a Network Supervisor. You will be responsible for ensuring that the Help Desk operates as a highly professional service. We are looking for a candidate with good technical knowledge and ability to communicate effectively understanding complex problems and explain their solution. The position is well-suited for an organized individual who can meet deadlines, follow written procedures and maintain a high level of customer service while supporting the team and collaborating to service improvements.
A summary of daily tasks can include:
- Be the first point of contact for internal customers seeking technical assistance over the phone or email.
- Ensure that requests from users are properly triaged, logged, assigned, and responded to in a timely manner.
- Follow-up with the clients on the status of their requests
- Identify network issues related to end user problems and direct unresolved issues to the next level of support personnel
- Must have experience in Phone, voicemail, video, audio-conference, and recording management system administration
- Manage hardware deployments (Racking, Stacking, Cabling and Labeling)
- Troubleshooting basic hardware and software problems for various desktops, laptops, printers, and network devices in a mixed platform of various operating systems. (Windows, Mac and Unix)
- Must have demonstrated hands on experience with administration of Network Switches, access points and routers
- Inventory and asset management of networking devices
- Collaborate with and train junior members of the team as backup to this role
Qualification
Your skills and abilities:
- A minimum of CCNA, CCNA Voice or CCNP Voice
- Working experience with network level troubleshooting/understanding of network switching (L1-L7)
- 3-7 years system administration knowledge of Microsoft and Linux environments
- 3-7 years Ticketing system tools experience (Such as ServiceNow, Jira, Remedy but not limited to)
- 3 years or more recent and significant experience working in a Help Desk, first level support environment.
- Demonstrate mature interpersonal and communication skills and behaviors.
- Demonstrated knowledge of the OSI model.
- Create, manage and oversee telecoms and hardware troubleshooting tickets..
- Ability to lift up to 50 Lbs for hardware installation
- Requires the disposition and ability to adapt to ongoing changes and the adoption of new technologies in a rapidly evolving IT environment.
- Familiarity with service management frameworks strongly desired. ITIL Certification or similar, a plus.
How to Apply Interactive Brokers for the role of Network Support Engineer?
Apply Link of Interactive Brokers & For More Details: Click Here
For More Job Update:
This notification is for the recruitment of Network Support Engineer from Interactive Brokers. You can apply through the given link for the profile of the Network Support Engineer.