Intelsat is hiring for the role of Customer Support Specialist for High School or Vocational school completed candidates. Candidate should have at least 1 year of experience. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of Intelsat:
Company Name: Intelsat
Job Profile: Customer Support Specialist
Education Required: High School or Vocational school completed
Experience Required: at least 1 year of experience
Location: Hyderabad, India
Are you up to the challenge?
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- Ensure compliance with Intelsat standards, practices and processes
- Incorporate and leverage industry best practices while maintaining alignment with Intelsat goals and capabilities
- Must be able to maintain customer privacy in compliance with all applicable laws.
- Able to successfully navigate and use Microsoft Office Suite products.
- Able to successfully learn and navigate Web based applications and tools, for use in managing customer accounts. This will include Peak and Poles, OU Accesses and services for customers within established service level norms; which includes, verification of network connectivity and confirmation of network interference.
- Manage positive relationships with customers to ensure customer retention.
- Excellent written and oral communication skills.
- Handle and resolve customer support calls and/or emails to achieve first contact resolution, whenever possible. Create proactive communication to customers on the behalf of Intelsat.
- Work closely with internal teams to provide quick resolution to issues beyond first contact resolution. Ensure periodic updates are provided to the customers.
- Must be able to meet set expectations for call center metrics and customer turnaround times.
- Triage and troubleshoot customer reported technical service issues or requests
- Must exhibit sense of urgency to resolve customer issues as early as possible or engage internal support teams to take over troubleshooting and event handling.
- Maintain accurate information and data in appropriate systems by tracking and capturing information and data.
- Ability to operate in a team environment, cross functionally where employees constantly provide support to each other.
- Flexible and adaptive to change.
- Support customers by performing Service Activations and De-Activations not related to satellite transitions
- Ability to learn and apply new information quickly while interpreting and offering appropriate solutions to customers.
Can you drive these processes?
- Meet or exceed expectations in gathering and implementing reporting or tool requirements
- Must be available to work rotating shifts.
- Support network operations center, network engineering, and sales teams by reduced reducing customer response time and minimizing impact to customers.
You should definitely have:
- High School Diploma or GED required
- One to two years proven customer service including relevant experience or equivalent education experience
- Demonstrated ability to organize and manage multiple priorities
- High aptitude for Networking and troubleshooting
- Possess problem analysis and problem resolution skills
- Must have strong written and verbal communication
- Experience working with Network Operation Centers is a plus but not required
- Must be able to work in 24/7/365 environment – includes weekends and holidays
- Must have experience working in a multilingual environment. Mush be fluent (written/verbal) in English. Additional languages preferred: French, Portuguese, Spanish, Mandarin-Chinese and/or Japanese.
It would be nice if you had:
- Positive and cheerful attitude with a lively and outgoing disposition
How to Apply Intelsat for the role of Customer Support Specialist?
Apply Link of Intelsat & For More Details: Click Here
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The notification is for the recruitment of the Customer Support Specialist. Here, You will get complete information about Intelsat for the Customer Support Specialist.