Infosys BPM Limited Process Executive Recruitment Drive: It is great opportunity for applicants, who are looking for Infosys BPM Limited Process Executive in Bangalore location.
Interested applicants can apply for the recruitment drive of Infosys BPM Limited Process Executive and register through the given below link. The detailed eligibility criteria and the application process of Infosys BPM Limited Entry Level Process Executive details are given below.
Here, you will get the information about the recruitment of Infosys BPM Limited Recruitment Drive such as Name of Company, Job Location, Job Role or Profile, Experience or Fresher Required, Year of Passing, Qualification or Eligibility Criteria, and much more.
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Job Summary of Infosys BPM Limited Jobs & Careers Hiring for Process Executive:
Name of Company: Infosys BPM Limited
Location: Bangalore
Profile: Process Executive
Infosys BPM Limited Process Executive Recruitment Drive-Details:
Responsibilities 1. SLA Compliance: Executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process 2. Process Compliance: Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account 3. Customer Interaction: Resolves individual cases that need re-work to ensure high C-Sat / NPS score from the end user 4. Process Reengineering: Delivers on the new process / approach to meet client / internal goals 5. Knowledge Management: The Process Executive shares experiences in order to facilitate capture of tacit knowledge 6. Service Desk: Attends to service desk calls on process related issues in order to provide support/assistance to customers and log incidents for tracking and escalate to Level 2 & 3 support as appropriate. Ability to work in 24 X 7 shift and adaptation to client holiday calendar including continuous night shifts. 7. Production Support and Operations (Incident Management): Monitor applications, batch jobs, servers, network devices, Databases, operating systems using monitoring tools in order to provide first level monitoring services to customer environments; Raise tickets if necessary, acknowledge (Respond) and Resolve minor tickets/ service requests in order to ensure adequate support per the SLA; Communicate and provide regular updates to stakeholders, escalate alerts/ tickets/ related issues to the next level if required in order to get faster/ further assistance for resolving the issue 8. Maintenance: Provide support services during scheduled releases in order to minimize downtime through close monitoring to the activities 9. Root Cause Analysis: Provide data for analysis of Level 1 issues logged and classify based on similar categories in order to reduce inflow of repetitive issues Educational RequirementsOther graduate degree Service LineBPO Service LinePreferred Skills: Domain(IBPO)->Human Resource Outsourcing->Talent Development-Learning * Location of posting is subject to business requirements
This notification is for the recruitment of Process Executive from Infosys BPM Limited. You can apply through the given link for the profile of the Process Executive.
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How to apply Infosys BPM Limited Process Executive Recruitment Drive for the role of Process Executive?
Apply Link/Registration Link of Infosys BPM Limited Job & Careers & for More Details: Click Here