Infosys BPM Off Campus Drive 2021: Infosys BPM Careers & Job Opportunity for the position of Service Desk across India.
Here, Job Seekers will get the details about the recruitment of Infosys BPM Off Campus Drive 2021 such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
Candidates are advised to read all the details carefully before making online application for Infosys BPM Service Desk Freshers Job Opening across India.
Overview of Infosys BPM Careers 2021 hiring Freshers Service Desk:
Job Profile: Service Desk
Experience Required: 0- 2 Year
Job Location: Bangalore/Pan India
Job Description of Infosys BPM Off Campus Drive 2021:
Infosys BPM is hiring for freshers across PAN India locations in Service desk roles.
Title: Service desk – Fresher’s
Role Designation: Process Executive -Service Desk
Location: Bangalore/ PAN India
Experience: Fresher to 2 years
Shift: Rotational shifts
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Job Description ::
- Fresher to 2 years with basic knowledge in Service Desk/ Tech support process / Cloud Computing Process
- Excellent communication skills – C1 equivalent proficiency
- Displays excellent customer service skills and capabilities
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Good presentation and client Interfacing skills
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicates current performance and improvement ideas with client
Technical Skills
- Basic knowledge of cloud computing and types of cloud computing
- Basic Knowledge of Mail server settings – IMAP , POP and SMTP
- Basic Knowledge of Domain Server Concepts like DNS ( Domain Name Server/Domain Naming System) , DKIM and DMARC
- Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT records, MX records, CNAME
- Experience in working on Active Directory
- Basic knowledge of Internet Protocols – LDAP (Lightweight Directory Access Protocol )
- Basic knowledge if SSON (Single Sign On)
- Basic knowledge of API (Application-Programming Interface)
- Intermediate knowledge of Prevention of Spam, Phishing and Malware
- Intermediate knowledge of T/S Small Forms (iOS, Android, Windows)
- Intermediate knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook 2013-19, Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
- Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
- Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions
- Intermediate knowledge of Network collaborations & VPN T/S, TCP/IP, OSI, Network devices and carriers.
- Basic networking knowledge
Job duties and responsibilities
- Actively troubleshoot to identify, assess, record, resolve or escalate incidents and service requests ensuring they are handled within an agreed time limit and within agreed processes
- To participate in an on call Rota, providing a 24 hours, first line support service to users.
- Response, diagnosis, resolution and tracking by phone, email, chat and social media of customer support queries.
- Maintain response and resolution speed as defined by SLOs
- Keep high customer satisfaction scores and follow quality standards in 90% of cases.
- Use existing knowledge base to provide a customer facing root cause assessment.
- Provide customer facing bug progress summary using available tools and platforms.
- Handle escalations raised by customers and partners.
- Handle consults from the lower tier to assist in case resolution
- Ability to identify process improvement ideas, mentor team members on implementing improvement ideas/Six sigma/lean projects
- Confidently communicate current performance and improvement ideas with client
Education and other requirement
- Willingness to work in rotational shifts
- 24X7 operations
- Flexible with Weekly Offs
If interested, Please share your resume with below details to Mahadev.vamsi@infosys.com
Name:
Mobile Number:
Email:
Total Years of experience:
Experience in Service desk:
Current Location :
Preferred Location :
Current CTC:
Expected CTC:
Notice period:
Willingness to work in rotational shifts:
Regards,
Mahadev Vamsi
Infosys BPM Ltd.,
This notification is for the recruitment of Service Desk from Infosys BPM. You can apply through the given link for the profile of the Service Desk.
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How to apply Infosys BPM Recruitment Drive 2021 for the role of Service Desk?
Apply Link/Registration Link of Infosys BPM Freshers Off Campus & for More Details: Click Here