Infosys BPM Off Campus Fresher Job Alert 2023: Infosys BPM is hiring for the position of Customer Support at the Pune location. Candidates Interested for the role can apply for it. All required details is given below.
Here, Job Seekers will get the details about the Infosys BPM Recruitment Drive such as Job Role, Location, Required Qualification, Required Skills, and much more.
Candidates are advised to read all the details carefully before making online application for Infosys BPM Customer Support Job at Pune location.
Overview of Infosys BPM Off Campus Fresher Job Alert 2023:
Qualifications: Graduate
Job Profile: Customer Support
Fresher Required: Fresher
Job Location: Pune
Infosys BPM Off Campus Fresher Job Alert 2023:
Infosys BPM hiring for “Freshers – Customer Support”
Work Location: Pune
Skills: Customer Support
Designation: Process Executive
Exp: 0- 2Yrs
Shift: 24*7(Flexible Shift)
Qualification: Any graduate
Job Description
• To improve customer confidence being empathetic to a variety of new and experienced learners needs.
• Help to implement and improve processes and procedures within the team allowing strong service focused deliverables.
• Actively support customer queries on general enquiry, activations, fulfillment, disputes ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
To participate in an on call, providing a 24 hours, first line support service to customers
- Escalate an issue according to the company escalation processes.
- Ensure Customer Service Level Agreements are met or exceeded;
- Respond to customer enquiries in a timely and efficient manner;
- Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format
- Execute transactions as per prescribed guidelines and timelines
- Ensure customer/user confidentiality and data protection at all times
If interested, please share your resume with below details to thilberttadorine.p@infosys.com
This notification is for the Recruitment Drive of Customer Support from Infosys BPM. You can apply through the given link for the profile of the Customer Support.
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How to apply Infosys BPM Job for the role of Customer Support?
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