IBM Recruitment Drive 2020 for the role of Technical Support Associate for BE/B.TECH/Any Degree graduates. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of IBM Recruitment Dive 2020:
| Job Profile | Technical Support Associate |
| Qualification Required | B.E/B.Tech/Any Degree |
| Experience Type | 0 – 2 years |
| Job Location | Pune |
Detailed Eligibility:
Educational Qualification:
- Required Education: He/She must possess Bachelor’s Degree
- Experience: Should have minimum 0 to 2 years of experience in Technical Support role
Required Technical and Professional Expertise:
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Knowledge in commercially standard software applications and major desktop operating systems.
Preferred Technical and Professional Experience:
- Awareness of basic networking concepts and technologies.
- Identify basic hardware parts and aware of basic hardware concepts
- User level familiarity with at least one e-mail client – Outlook, Notes etc.
- Questioning/probing skills, as relevant to the issue and level of the caller
- See opportunity and implement process improvements
- Capability to meet a set of defined account agent productivity measurement
- You have willingness to work in rotation shifts.
How to Apply IBM Recruitment 2020 for Technical Support Associate?
The notification is for the recruitment of Technical Support Associate. Here, You will get complete information about the application form. You will get the complete details application procedure, important dates, qualification, pay Scale, and Important Links.