IBM Off Campus Drive for the role of Tech Support Associates for BE/B.TECH/MCA candidates. Interested candidates can apply for this recruitment drive and register through the given link. The detailed eligibility criteria to qualify and the application process are given below.
Job Summary of IBM Off Campus Drive:
| Company Name: | IBM |
| Website: | www.ibm.com |
| Job Position: | Tech Support Associates |
| Degree Required: | BE/B.Tech/MCA |
| Batch: | 2019/2020 Batch |
| Job Location: | Bangalore |
Job Description of IBM Off Campus Drive:
- You will work as a Technical Support Associate; you will be responsible to solve client issues in an effective and timely manner as per defined SLA.
- As a part of the technical experts’ team, You will be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users.
- The candidate will have to handle complex customer problems, providing documenting solutions and effectively providing resolution on time for all product-related technical issues experienced by customers.
- Candidates will have to Provide remote infrastructure support delivery and performing problem cause analysis.
- He/She will have to collaborate with supportive colleagues and other internal team members in the organizations to provide better customer service.
- He/She will act as a customer advocate by working directly with customers on high priority issues to deliver resolution on time as well as taking customer feedback for improvements.
- He/She will be anticipating customer requirements and effectively addressing concerns that are related to their issue or resolution.
- He/She will provide direct technical assistance to customers via phone, email, and chat.
- He/She should have the ability to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention.
- He/She will have to maintain professionalism even with a very difficult and demanding customer.
- Candidate will get an opportunity to access all the technical and management training courses so that you will become expertise.
- Candidate will get an opportunity to learn directly from our expert team member and they love to mentor you.
- Candidate will get an opportunity to work in many different areas to determine what really excites you.
Skills Required:
- Ensure that urgent customer issues are resolved in the most timely and effective manner possible.
- Experience to work well in a fast-paced environment and demonstrable ability to handle various tasks or projects with changing priorities.
- Utilize available time efficiently in order to achieve effective and efficient results
- Demonstrate the ability to assemble a complete and accurate problem/symptom description of reported issues.
- Candidate should have knowledge in commercially standard software applications and major desktop operating systems.
- Proven knowledge to successfully solve problems and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
How to Apply for IBM off campus Drive for Technical Support Associate?
The notification is for the recruitment of Technical Support Associate. Here, You will get complete information about the application form. You will get the complete details application procedure, important dates, qualification, pay Scale, and Important Links.