IBM Freshers Entry Level Hiring for L1/L2 Support Engineer: IBM Careers & Job Opportunity for the position of L1/L2 Support Engineer at the Chennai location.
Here, Job Seekers will get the details about the recruitment of IBM L1/L2 Support Engineer such as Job Profile, Job location, Freshers Job or Experienced Job Opening, Year of Passout required, Salary for the current Profile, and much more.
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IBM Jobs & Careers 2021 Freshers hiring for L1/L2 Support Engineer-Overview:
Qualifications: Bachelor’s Degree
Job Profile: L1/L2 Support Engineer
Job Location: Chennai
IBM L1/L2 Support Engineer 2021 Recruitment Drive-Details:
Your Role and Responsibilities
AccessHub project in IBM is one of the key initiatives, it brings “who has what” data into a single location.
AccessHub is a milestone in online access, security and control for IBMers. The AccessHub initiative, sponsored and directed by the office of the CIO, is being undertaken to help standardize the access management experience for all types of users across the global IBM enterprise.
In context of AccessHub strategy, the global support team will be in 3 strategic geographies (Mexico, Slovakia, India) to provide 24/7 support. We also manage sev 1 incidents using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.
We collaborate globally and encourage innovation and automated solutions like Chatbot that automatically responds to user questions acting as level 1 support or ServiceNow ticketing tool solution to internally and externally simplify and unify the support process while obtaining relevant measurements for continuous improvement.
Required Technical and Professional Expertise
- IT background degree
- Great communication and organizational skills
- Hardworking, Work and Communication under pressure/ client focus,
- User orientation to provide great support, Collaborative approach and ability to share with global team members lessons learned and blockers,
- Good analytical skills, Ability to learn fast the application logic and system functionalities,
- Ability to translate user requirements base on tool capabilities,
- Ability to drive and deliver e2e task,
- Fluent English spoken and written,
- Flexibility, Time management, Detail oriented, Excel \\Advanced level.
Preferred Technical and Professional Expertise
- Potential to grow into more technical role
- Ticket management experience (Service Now)
- Support experience
- Access management experience
- No coding skills required but nice to have SQL, DB2, JSON, Java. Agile methodology
This notification is for the recruitment of L1/L2 Support Engineer from IBM. You can apply through the given link for the profile of the L1/L2 Support Engineer.
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How to apply IBM Off Campus Recruitment Drive 2021 for the role of L1/L2 Support Engineer?
Apply Link/Registration Link of IBM Jobs and Careers at Chennai location & for More Details: Click Here